Skip to main content

Johnson Subaru of Cary

(390 reviews)
Visit Johnson Subaru of Cary
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00pm–5:00pm
Sunday 12:00pm–5:00pm Closed
2020 state dealer award
View 2 awards
2020 state dealer award
2020 consumer dealer award
New (866) 983-8486 (866) 983-8486
Used (866) 983-8459 (866) 983-8459
Service (866) 983-8507 (866) 983-8507

Reviews

(390 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Johnson Subaru of Cary from DealerRater.

Want to share your experience with this dealership?

Write a review

Excellent Experience

The process throughout the purchase was very professional. We felt vey at ease the moment arrived. They will definitely continue to have our business in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your great dealership!

Best Car Buying Experience

Johnson Subaru in Cary has excellent service. Our car buying experience was a pleasure. We were lucky to have Armin Rosic as our salesperson. He was very attentive to what we wanted and made the entire process very smooth. We are thrilled with our new Forrester and are glad we joined the Subaru family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are glad you're a part of our family too!

Great price & Fantastic service!

This dealership was fantastic! Ciara and Patrick Dunn worked a great price and delivery accommodations even though I was out of town. Communication was professional, prompt and thorough. This was easily my best car buying experience EVER!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your great experience with our dealership team!

Always double check their work: missing screws, lose parts..

Always double check their work! During my last few visits this year, I have come across missing screws, lose parts, oil leaks and having to back to have them re-repaired. The quality of their technicians lately has been terrible! They have been wasting my time, forcing me to go back because of screws that weren't screwed back in after service, or lose parts, or oil leaks. I think they have grown too big and too busy and their poor service quality shows. Won't be going taking my car there for service anymore until they get their acts straight.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
3 people out of 3 found this review helpful.
Dealer response

Thank you for your review. We are working to improve to provide each guest with the five-star experience they deserve. We would like to look into your visits. If you would like, please send your contact information to nmuldrow@johnsonautomotive.com.

Bobby is a Subaru-guru

Subaru was our 6th dealership we hit in search of a new car. Looking at cars with Bobby was by far the best experience we had at any of the dealerships. He knew this car inside and out and was eager to demonstrate all the features.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! Thanks for giving us a chance.

This is the dealership to buy from if Subaru meets your need

Owned 3 Subaru's in the past and decided to buy Ascent. This dealer is just there to help you make the right choice. This is all because of Joe Johnson the Sales Manager we worked with. Very friendly, open minded. Pleasant to work with. Very rarely, you find sales professionals like him. I highly recommend you buy from him if you are shopping from Johnson Subaru.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience and compliments our sales team!

Went in for service

The service consultant was extremely knowledgeable and very helpful in working with me in regards to my concerns. I would recommend Johnson Subaru and their service in Cary North Carolina.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you, Samuel! It is our goal to keep guests informed so that they may make the best decision.

Above and beyond!

How do you rate kindness, gentle guidance, humor and exceptional product knowledge in just 5 stars? Buying a car after my husband's recent death was not easy but Shayan was both understanding and supportive. The dealership also helped me with interim transportation until my new car was delivered. Cassandra was also helpful in explaining all the car's bells and whistles. I've been recommending Subarus (I love my new Forrester) and Shayan to all my friends!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We were honored to serve you during this sensitive time. We are proud to have team members that go above and beyond to truly serve each guest. Welcome to the Johnson Subaru family!

Gear shift replacement

We have bought multiple cars from Johnson Suburu. The shift lever would not go into park. Problem is poor manufacturing on a 2017 Outback. They would not cover a small deductible cost for a repeat customer. Will not buy from Johnson again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.
Dealer response

Thank you for bringing this to our attention. We would like to look into the details of your visit. If you would like, please email nmuldrow@johnsonautomotive.com your name and contact information.

Airbag recall

Since I first contacted Johnson Subaru everybody was very professional. I had a loaner car available while they worked on the recalled airbag. great coffee and snack, and (Alex ) the service advisor person was very polite and efficient. Very good service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

You deserve to sit back and relax while we work to handle your automotive needs for you! :) Thank you for trusting us.