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2024 state dealer award
View 17 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(931 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Birmingham from DealerRater.

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The staff were amazing and really helped me get in my new

The staff were amazing and really helped me get in my new vehicle. They went above and beyond and made my experience well worth the trip. I would highly recommend this dealership if you're looking for a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

One of the valets made my daughter so uncomfortable

One of the valets made my daughter so uncomfortable hitting on her and asking for her number repeatedly. When she got her car back all of the change was missing. Who does that?!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Good Evening, Thank you for taking the time to share this feedback with us. Our management team is looking into this matter closely. If you could please contact our Service Manager, Paul Bishop, by either email at pbishop@mbbhm.com or by phone call to 205-402-2240 we would love the opportunity to get more information regarding your daughter’s experience. We never want our customers to feel uncomfortable in any way. We look forward to your contact, MBBHM Management

Mr. Djiby Tall was very professional and helpful with

Mr. Djiby Tall was very professional and helpful with taking time to go through the process and inspection of the car, he never gave up trying to find the car we wanted and that's means alot, we will continue to do business with the Irondale site and Mr. Tall, Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Mr. Tall had expert advice and was quite knowledgeable.

Mr. Tall had expert advice and was quite knowledgeable. He made the experience swift and easy. 5 stars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

We live in Gallatin,Tn and drove to Irondale in

We live in Gallatin,Tn and drove to Irondale in Birmingham 3 years ago for our leased GLB . Trent Tate and the team at Mercedes took of us then. Trent continued to follow up with us and worked to keep our business there. He listened to our needs, found the car of my wife’s dreams and presented a deal that met our needs and those of Mercedes. Thanks to all of you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Trent is the best Salesperson I have ever worked with.

Trent is the best Salesperson I have ever worked with. His knowledge about the vehicle, his attitude, and his helpfulness throughout my car purchasing experience was superior to any other person I have worked with. I would recommend Trent and the MB of Birmingham to anyone considering the purchase of a new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I enjoyed working with Ghali Bazzi.

I enjoyed working with Ghali Bazzi. He was always friendly and helpful, as well as knowledgeable of the Mercedes products. I am loving my new GLE. Everyone at the dealership was welcoming.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had a great experience working with Kurt.

I had a great experience working with Kurt. He did a super job answering all of my questions and made the whole purchase process quick and easy. I would definitely go to Kurt for my next Mercedes.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Consumer response

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Mr. Ghali Bazzi is a wonderful person. He made this deal

Mr. Ghali Bazzi is a wonderful person. He made this deal possible. Without him, we might not have thought of purchasing a new car. Ms. Tynese Tippins was also really great to work on financial paperwork. We really appreciate the support from both of them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Brooklin was simply amazing.

Brooklin was simply amazing. She very attentive, professional, and patient. She went above and beyond. Brooklin made sure were were satisfied with our purchase. I highly recommend her!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.