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INFINITI of Birmingham

(1,288 reviews)
Visit INFINITI of Birmingham
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 19 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 national dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (888) 220-1316 (888) 220-1316
Used (888) 220-1228 (888) 220-1228
Service (205) 847-2702 (205) 847-2702

Reviews

(1,288 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Birmingham from DealerRater.

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Great buying experience

Great buying experience. I recently bought a used car from Infinity of Birmingham. My salesman was Jeff Roquet and I had a wonderful buying experience. I live about 3 hours from dealership and I basically bought the car over the telephone from Mr. Roquet. There were no surprises in the vehicle, the price or the paperwork when we arrived to pick up the car. We were in and out of the dealership in less than 1 hour. I highly recommend this dealership and this salesman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great buying experience

Great buying experience. I recently bought a used car from Infinity of Birmingham. My salesman was Jeff Roquet and I had a wonderful buying experience. I live about 3 hours from dealership and I basically bought the car over the telephone from Mr. Roquet. There were no surprises in the vehicle, the price or the paperwork when we arrived to pick up the car. We were in and out of the dealership in less than 1 hour. I highly recommend this dealership and this salesman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

Awesome

No pressure and awesome. Selection of vehicles was good but when requested, sales staff found vehicle we wanted over night. It was clean and ready to go within 48 hours. Scott Donze explained all functions very well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent Experience

Very pleasant sales experience. They really value customer loyalty, and the process gets easier every time. I can not say enough positive things about Kyle Roberts. No other person at any dealership has done more to make deals work for our family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

Great Car Buying Experience

Very professional dealership. My salesman was knowledgeable and very fair. Car negotiation was smooth. I would highly recommend this dealership. Having owned Infiniti's in the past, the service department is top notch as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent sales process

Kerry was very easy to work with, low pressure, and eager to help at all times. Overall facility, selection, and prices were excellent. The CPO options were quality cars and Infiniti now has one of the best pre-owned programs going after evaluating all the major manufacturers. Kyle was great and found an even better rate than I had preapproved from my credit union.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Awesome Experience

Kayla hackett was awesome professional and knowledgeable. Kayla was genuine and you felt her passion. The closer Kyle Roberts is also passionate and makes sure you have a good understanding going through the process of buying. A new car. Kudos to infinity of Birmingham.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Sales Services

Infiniti of Birmingham services are awesome!!! They did an outstanding job and they helped me from the beginning to the end. I would strongly recommend them to someone else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great service/best selection

The staff (Karen was great) were exceptional! Infiniti of Birmingham has the best selection of pre owned vehicles!! Karen was very patient with me while making my final decision and went over all the details so I could make the right choice for my family! Love my QX80!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience

We had a great experience working with Kayla at Infiniti of Birmingham. She was kind, courteous, down to earth and made the process smooth and easy. Thanks Kayla!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.