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INFINITI of Birmingham

(1,288 reviews)
Visit INFINITI of Birmingham
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 19 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 national dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (888) 220-1316 (888) 220-1316
Used (888) 220-1228 (888) 220-1228
Service (205) 847-2702 (205) 847-2702

Reviews

(1,288 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Birmingham from DealerRater.

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Enjoyed the ride

My family enjoyed our visit. She was knowledgeable about infinity and the SUV we were interested in. She showed us all kinds on things the car could do.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a new car
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0 people out of 0 found this review helpful.

Unparalleled service

I received an incredibly personal level of customer service that made my car buying experience one that sets the standard in customer/dealership interaction. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.

Quick and easy

The experience was quick and easy. This will be our third lease with the Hoover dealership. I have been very happy with the service and professionalism the staff has provided.

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  • Customer service 5.0
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.

Hoover Infiniti & Kerry Murphy

My experience with Hoover Infiniti was a seamless process from the car selection, completion of paperwork and delivery of the vehicle to me. Kerry Murphy as my sales advisor was very professional and worked with me to get me what I wanted and the best deal! I highly recommend Kerry to help take away any apprehension and stress in the car buying process. Hoover Infiniti is Great!

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.

Great experience great car!

Kayla was beyond amazing and patient with us through out the entire buying process! I cannot recommend her enough! Even my kids loved her!!! She was fantastic to work with!!

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  • Customer service 5.0
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  • Overall experience 5.0
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Kayla Hackett is an important asset to the dealership.

Kayla has been excellent in her desire to find what the customer needs and meet that need in sales as well as service. She definitely goes above and beyond in representing her employer well and locating the car that the customer wants as well as working to make the experience pleasant for all involved. She has continued to be a great source of information regarding our QX60 which we purchased from her. We will gladly recommend her to friends and associates for future sales. ccraig

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  • Customer service 5.0
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  • Overall experience 5.0
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  • Came in for service or repair
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0 people out of 0 found this review helpful.

A pleasure

Seems to be a nice dealership with top of the line inventory. Kayla is a jewel. Works very hard to take care of the customer. If we get the numbers and vehicle right, she will have my business!

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  • Overall experience 5.0
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Kerry is the Best!

Kerry is very friendly and knowledgeable. He went above and beyond to find the exact vehicle that I wanted. It was not on the lot but he found EXACTLY what I wanted. He was very patient and kind!

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  • Customer service 5.0
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  • Overall experience 5.0
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Excellent

Kayla was super informative when it came to explaining the car and all of its details. She was very personable and down to earth. She worked with us in every way possible and really made my experience enjoyable.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.

A+ Buying Experience

Kayla was great to work with. She was very knowledgeable about the vehicle we purchased. Negotiations were no nonsense and smooth. She made the closing exeperience very easy, driving the vehicle we purchased to Mobile! Without hesitation I'd recommend contacting Kayla if you are in the market for a vehicle.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a used car
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0 people out of 0 found this review helpful.