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EchoPark Automotive Thornton

(4,809 reviews)
Visit EchoPark Automotive Thornton
Sales hours: 9:00am to 9:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday Closed
2024 regional dealer award
View 9 awards
2024 regional dealer award 2024 state dealer award 2023 regional dealer award 2023 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award
(888) 630-1810 (888) 630-1810

Reviews

(4,809 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of EchoPark Automotive Thornton from DealerRater.

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Dan was great.

Dan was great. Really patient when I came in with my daughter and her friend. Had a helpful attitude when I test drove multiple cars and when we didn’t get the deal done the first time he wasn’t pushy. We ended up working things out a few days later and I couldn’t be more happy.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Gabriel was great and so patient with us.

Gabriel was great and so patient with us. He explained everything in detail. Awesome service! Shout out to Gabriel!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the feedback! Our team is dedicated to providing exceptional service and we're so glad Gabriel was able to assist you with patience and clear explanations. We'll be sure to pass along your shout out to him!

Was disappointed that we scheduled to test drive a car

Was disappointed that we scheduled to test drive a car and when we got to the dealership, it was not there. We also had issues with a payout for a trade in.

Rating breakdown (out of 5):
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  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We apologize for the inconvenience and miscommunication. We will work to improve our processes so this does not happen again. Please contact us at 303 548 0587 discuss the trade-in issue and resolve it. Thank you for bringing this to our attention.

At first the salesman Anthony seemed nice but once I

At first the salesman Anthony seemed nice but once I asked for clarification on items that inflated the car price 7-9 thousand dollars he got upset. Had I not asked you would assume that’s the price of the vehicle. I had prequalified from the bank and Anthony and the one that runs financing kept saying I wouldn’t get a lower APR which I did. I had to keep asking the front desk or other associates for him as he kept saying he was attending to other customers but didn’t see him with anyone for a while. Anthony made it very clear customer service is not important to him only what can increase his commission. He saw a woman and thought I wouldn’t ask questions, he had no integrity. I would’ve switched car salesman but really did like the car so I bought it. I was told there was a gift of cleaning supplies with the purchase but when I asked at the end Anthony said there weren’t anymore and would mail one to me. The only good interaction was with the gentleman that took my payment. Really nice and attentive guy. Doubt I’ll ever recommend anybody to go to this dealership.

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We apologize for any negative experiences you had with Anthony during your visit. We take customer service seriously and will address this issue immediately. We appreciate your feedback and would like to make things right. Please contact us at 303-548-0587 so we can rectify the situation and send you the promised cleaning supplies as well. Thank you for your business and we hope to earn your recommendation in the future.

Hayden was ever helpful and kind.

Hayden was ever helpful and kind. We have bought many of cars. This was the first time that was kind and friendly.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for the positive feedback! We're thrilled to hear that you had a great experience with Hayden and we look forward to helping you with all of your car needs. Happy driving!

Super convenient and great people and environment.

Super convenient and great people and environment. Great communication as well made the the car buying process convenient especially for a first time buyer

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you so much for your kind words! We are thrilled to hear that we made your car buying process convenient and smooth. Our team takes great pride in providing exceptional customer service. We appreciate your support and hope to work with you again in the future. Happy driving!

We worked with Anthony to buy our son’s first car.

We worked with Anthony to buy our son’s first car. He was incredibly helpful and patient with us the entire time, and ensured we test drove every car we wanted to see. Our son walked away very happy thanks to Anthony’s dedication to finding him the perfect first car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your kind words! It was our pleasure to help your son find his first car. We always strive to provide exceptional service and ensure our customers are completely satisfied with their purchase. We're thrilled to hear your son left happy and we hope he enjoys his new car!

Bought our son his first truck, Manny was great to work

Bought our son his first truck, Manny was great to work with. Walked us through step by step got us a great deal and even went above and beyond coming back after his shift was over to help us close the deal. Definitely recommend great atmosphere!

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for choosing our dealership for your son's first truck! It's our pleasure to have Manny on our team and we're glad he provided you with a positive experience. Your recommendation means a lot to us and we look forward to serving you again in the future. Happy driving!

Bryan was super helpful and patient throughout the whole

Bryan was super helpful and patient throughout the whole process, it was great for a first time buyer - thanks so much!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review! We're delighted to hear that Bryan provided excellent service and made your first buying experience a great one. We appreciate your support and look forward to assisting you again in the future. Happy driving!

Attentive and got is taken care of good cars and

Attentive and got is taken care of good cars and reasonable pricing good environment nice

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear that your experience with us was top-notch! Our team takes pride in providing attentive service, offering quality cars and fair pricing. We're so glad you enjoyed our environment as well. Thanks for the great review!