Gravity Autos Sandy Springs

I worked with Brian M. and dealing with him was a pleasure. He proactively addressed a few minor things the vehicle needed and I will returning for future purchases.

Luke Bialar was able to help with any pictures or videos I needed of the car. I was an out of state buyer and he answered just about every question I could think of.

From my initial phone call to the dealership when I spoke to Ryan Drayton to my visit to purchase my car was total sheer perfection!!

My wife and I had been shopping online for a particular model Infiniti, the QX56. Upon giving a call, Ryan was very forthcoming with all the information he had on the vehicle. It was presented very well online so we made an appointment for the next day. Traveling from NC we arrived to see that this is a nice dealership, but not exceptionally friendly just walking up. We met with Ryan and was well received. He was a little dicey on the test drive as he said the vehicle was $1,000 more than what was advertised online which was a little misleading. I took it as a salesman's approach to get the most he could for the SUV. In any case we proceeded with negotiations once we parked. They worked with us for the most part, as in to get us into the vehicle that day... but I think there could have been some wiggle room for them to give us a little more than we got. It was fair to say the least and it's one of those things where you can't find a better price and they know it! One of the better experiences at a dealership though. A very clean showroom, nice presentation of the car lot, overall good experience. Just next time Ryan, offer a few more snacks, my wife will appreciate it.

Both Jason and Brian were a great help. Found the car I loved and got the deal I asked for!!! Easy but personable customer service. Answered all my questions and helped me with my concerns. Thanks, Wes Denney

We got a great deal on a Honda Odyssey. We've never purchased a used car from someplace other than a dealership, so we were a little guarded. They allowed us to get it checked out by a 3rd party and the deal was contingent on our satisfaction with that outcome. There were some issues with the vehicle that needed to be fixed, and gravity performed the services we required. Although it took a little longer than we would have like for everything to get finalized, we were pleased that they worked with us to make everything right.

Two main issues... They advertised the car as a 'key-less entry" and when they handed me the keys, it was only a single key and no FOB. Every time I unlocked the car with the key it would set off the alarm. I called to see if they would get me a 2nd key and they said they gave me all they had. I had to then spend close to $200 to get a 2nd key. Not a huge issue, but definitely misleading and frustrating. Second: I bought the car in November and it took them 3 plus months for them to figure out how to get my tag/title to me. Jasmine, who apparently works in their tag and title office never answers and has never returned any of my voicemails. I tried to get in contact with their GM Brian, but he never once returned my messages or emails as well--you would think a "manager" would at least give you a follow up phone call. The ONLY helpful and competent person was Tanya. I'm not sure which department she works in, but I am thankful for her. It seems like a very unorganized office and I would NOT recommend buying a car here.

The most pleasant experience I have ever had when buying a car. No pressure from my salesman Igor, he let me test drive the car and he didn't even ride with me. He was able to answer all my questions about the car. I was there for less than three hours which is saying a lot. Most dealerships have you waiting five hours or more. There was no stress or anxiety involved in buying my car.

While I did have some reservations about buying a used car, I was pleasantly surprised when i met a sales associate named Sam. Sam and finance manager JP went the extra mile when it came to getting me the best rate on financing. Also, after driving the car for a couple of weeks, I came across some minor issues that I thought should have been resolved before I purchased the vehicle. I returned to Gravity Autos and met with the New Sales Manager Jared Pratt. He immediately took the time to listen to my concerns and before I left the dealership they were all taken care of. It is not unusual to find problems with a used automobile, however it is a breath of fresh air to find a dealer willing to spend the necessary time and money to correct them.

AMAZING SERVICE!!! Worked with Ryan & the manager Stanley. Called in earlier to check to make sure vehicle was there... Ryan was super helpful and informative...explaining the new tag law and was very transparent about any additional fees we could expect to be added to the final price. We were running super late getting there but not once did Ryan make us feel like we were inconveniencing him. He was great during the test drive and patient as we asked questions and checked out the vehicle. At this point it was past closing but we went it to talk about numbers. Already 2 hours past closing, we called our financing company to get docs emailed over and had such a headache trying to get logged in with them (almost an hour delay with this). Stanley and Ryan were patient and waited while we struggled to get help logging in. FINALLY, 3 hours after closing time we got things finalized and we are so appreciative for them not only staying late and helping us but being SO PATIENT!!! GREAT PEOPLE TO BUY A CAR FROM!!! ASK FOR RYAN & STANLEY!!!