Gravity Autos Sandy Springs

Professional customer friendly amazing experience. There cars are in awesome conditions great team I recommend

Dealing with Gravity after purchasing my car has been a bit of a nightmare. It started when we were handling financing with James. I initially qualified for a 9.04% interest rate, but James was able to bring it down to 8.04%. I signed the physical paperwork for 8.04% and all was good. I have the physical copy and so does James. What I didn’t notice was on the electronic version of the contract that was sent to the bank, the old rate of 9.04% was left on. I didn’t realize this until a couple of weeks later when I gained access to my loan through the bank and realized that they had the wrong interest rate. Thus began a MONTHS long process of calling Gravity and calling the bank, over and over again to get this resolved. It started by going back and forth with James. I say back and forth, but really it was me constantly having to reach out to him for updates, never once being reached back out to. I’d call James and tell him what the bank told me. He says he’ll give them a call, we hang up, I hear nothing. I call again a few days later. HE says “Do you have any updates?”… No I don’t have any updates, I’ve been expecting a call from YOU to tell me about updates! I say no changes are reflected on my bank’s site, he says he’ll call again, rinse and repeat. Gravity has both my personal and work phone numbers. I have not a single missed call or voicemail from them. After about a month and a half of nothing getting done, I stopped into the dealership where I met the manager Thabit and explained the situation. He assured me now that he was involved, it would get handled. He said he'd talk to James and to expect a call the next day or early the next week. I proceed to hear nothing for two weeks. I began calling and asking to speak to Thabit. Every time I called I was asked if they could take a message. Not once was I offered to speak with Thabit, and I never once received a call back. I spoke to at least 4 different people over a 2 week period. At one point I tried to reach the GM. The last option when you call Gravity is to “go directly to the GM’s cell”, but this just brought me to someone’s desk, who told me they’d relay the message. As you can guess, I heard nothing. After another two weeks I stopped in again and spoke to Thabit, who simply pointed me over to James. James had no idea I had come in weeks prior and spoken with Thabit. James assumed the situation had been handled and didn't know I had said anything to anyone else about it. He just assumed that since I stopped calling him it had been worked out. James the next day got me on a 3 way call with the bank where dealer services told him correcting the contract is impossible. This is contrary to what I was told by multiple people at the bank when I called, but this is besides the point. The issue isn’t that the mistake can’t be fixed. The issue is that there was a mistake on the dealer’s part and Gravity has shown ZERO urgency or care in addressing it. I’m on month 3 of paying at a higher interest rate than I SIGNED for. Gravity has kind of thrown their hands up and gone “Whoops! Oh well! Wanna refinance?”. Overall, this has sucked. Everyone has been polite and nice to talk to, but less than reliable. James says he had called the bank multiple times to get this resolved, sent them the physical contract and all, but this is only after ME talking to the bank, getting their instructions, getting a fax number, and relaying this info over to him. And in the end he says he sent it, but I wouldn't know because he'd never reach out to say he did it. And you’d think getting management involved would help, but you’d be wrong. I want to thank David for being excellent while we looked for a car, as well as Brent who, while having moved to another location during this process, has still been responsive when we have reached out to him for help.

I am usually a private sale type guy so this was my first car dealer experience in over 10 years. The entire staff was great in negotiating to find a deal that worked. Thabit, James, Adam and Marcus were all pleasant and professional through some spirited back and forth to get the numbers right and the situation agreeable. I appreciate their help. It was a good experience. Thank You.

Ben Franklin was very helpful, courteous and friendly. He took care of me when the inspection report came back that the brakes on my new car needed to be replaced. Ben and Gravity Autos completely took care of me.

My experience with this dealership was pleasantly friendly, helpful, and inviting. Everyone was helpful and extremely courteous. Would definitely do business here again.

Car lady was great. She worked with sales manager to make sure I had everything I needed for my new (used) E Class.

Car lady heard what I have been through personally with my family life and I felt a connection she went above and beyond to help me get the vehicle I have desired, she knew I deserved this vehicle and now that I have it I’m having so much fun and the paperwork was very easy to understand. I would definitely let my friends and family know if they want a car to please come see her for assistance.!!! God bless her and the team. And thank you for making me a happy customer. 😁😁🤩🙏🏾🙏🏾

Patrick Page was by far the best salesperson I have encountered in my life! As a woman shopping for a vehicle, I've had many unfavorable encounters. Mr. Page was patient, informative, honest, and most importantly a man of his word! Mr. Page got me approved for a vehicle that I love and feel safe driving. I work many hours and most of our conversations were via phone. He checked in on me and kept me updated throughout the week until our meeting. My entire experience from start to finish was most enjoyable and highly appreciated. All the gentlemen in this establishment were very polite, attentive, and professional. I was even offered vitamins!!! Signing was a breeze and I definitely felt like I was in good hands from start to finish. I did not have to spend hours at the dealership, although if I had to, I definitely wouldn't mind. I will definitely refer anyone that needs a vehicle and I can't wait for my next purchase with these guys.

Had Marcus as my salesman. Very awesome experience. Help me get the truck I wanted worked with me and got the deal I wanted. Never pressed or made me feel like I had to take the deal.

Very professional, courteous. Wasn’t left hanging very prompt. Benjamin Franklin was a big help.