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Intellicar

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (155 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (155 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Intellicar from DealerRater.

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Kudos to the IntelliCar team

Kudos to the IntelliCar team. After three days of car shopping I finally made a decision. My salesman was patient with me. He was awesome.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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First time buying a car

Awesome first car buying experience. They made the process super quick and easy and I left the dealership happy. I would recommend to anyone looking to buy a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best dealer in Dovee

Best dealer in Dover, they do their best to get you into the car you want. Went above and beyond to get me and my husband into our Escape.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

Wonderful staff, great prices, clean facility.

My wife totaled her Equinox and we shopped here and got a 2017 for $4200 less than the local franchise dealer. Would highly recommend to anyone in the Dover area looking for a quality prepared vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I WOULD AVOID LIKE THE PLAGUE

Purchased a vehicle from this dealership. Thought it was a good deal and had it shipped. Vehicle was completely misrepresented and none of the problems or imperfections were shown in the online photos. Verbatim email quote from salesman: "The vehicle is in great condition no scratches or blemishes only one owner and is up to date on all its service checks." These are problems with the vehicle: Large scratch on rear passenger door Big chip in windshield Dent and poor repair of front fender Scratches on door Large dent below rear window Large chunks on door handle missing Front passenger interior floor in pieces (parts missing) Both sunvisiors broken and hanging down Weatherstripping protruding from roof Interior filthy Horribly rusted undercarriage Antenna broken off After receiving vehicle I immediately asked for return authorization and refund. My calls were not returned. Finally got hold of manager days later. Return and refund were denied.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I WOULD AVOID LIKE THE PLAGUE

Purchased a vehicle from this dealership. Thought it was a good deal and had it shipped. Vehicle was completely misrepresented and none of the problems or imperfections were shown in the online photos. Verbatim email quote from salesman: "The vehicle is in great condition no scratches or blemishes only one owner and is up to date on all its service checks." These are problems with the vehicle: Large scratch on rear passenger door Big chip in windshield Dent and poor repair of front fender Scratches on door Large dent below rear window Large chunks on door handle missing Front passenger interior floor in pieces (parts missing) Both sunvisiors broken and hanging down Weatherstripping protruding from roof Interior filthy Horribly rusted undercarriage Antenna broken off After receiving vehicle I immediately asked for return authorization and refund. My calls were not returned. Finally got hold of manager days later. Return and refund were denied.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
3 people out of 3 found this review helpful.

BEWARE

THEY LIED AND SAID A IT WOULD BE A SOFT HIT ON MY CREDIT TURNED OUT TO BE A HARD HIT. THEY SOLD ME A CAR LAST YEAR AND LESS THAN A YEAR LATER THE CAR BEGAN OVERHEATING AND EVENTUALLY THE ENGINE WENT. THEY ALSO WAITED UNTIL THE LAST MINUTE TO GET MY TITLE, IF I DID NOT STAY ON THEM THE DEADLINE WOULD HAVE PASSED. THESE ARE JUST FACTS. PERSONALLY I FEEL AS THOUGH THEY PROP CARS UP LONG ENOUGH TO GET YOUR MONEY. THEY WON'T REFUND IF YOU HAVE A CHANGE OF HEART. DOING BUSINESS WITH THEM WILL MAKE YOU FEEL CHEATED. TELL EVERYONE DON'T TRUST INTELLICAR.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
3 people out of 3 found this review helpful.

Great experience

Great experience at intellcar Mike Pennewell went above and beyond to make sure I got everything I needed to be a satisfied customer and I highly recommend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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My experience with IntelliCar

If you need a vehicle and you want your experience to be pleasant and go smoothly and get exactly what you want you have to go see Michael Pennewell at the Dover Delaware IntelliCar he is the greatest he is so understanding and will go above and beyond to help get you in the vehicle you want.I'm so glad I went there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best Dealership In the area!!!!!!!!!!

Go Intellicar!!!!!!!! If you are looking for a reliable newer vehicle you have to visit Intellicar . The experience was unbelievable! They give you the best customer service at a dealership that I've ever seen .They give you fast professional services and the prices are excellent!!!!! Go to Intellicar for your next vehicle.!!!!!!!!!!!!!!! They have 2 locations Smyrna and Dover .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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