BMW VW of Topeka

As always a great job. Since Aristocrats took over I have no need to go elsewhere. Melissa Reno is an outstanding SA who always keeps me informed and goes the extra mile to get things done.

I ordered a new ignition switch from the parts department on 4/15/22 and was told the part was a week out. No one called so called to ask about part was then told it was probably 2 to 3 weeks for delivery. Called at 3 weeks still no part and the credit payment has long cleared the bank. Called again after now 4 weeks and still no part. Would like to have at least received a call. I am fortunate to have a 2nd vehicle to use. Very disappointed in the lack of attention in keeping me updated.

Ray Wockenfuss was great to work with. So was Issac who I worked with on the phone. The service technician did a exceptional job on what I needed done. Having the X5 washed after work is a very nice touch. Will be coming back. Exceptional customer service is rare now a days.

Melissa Reno was great in handling my needs! Thanks for the timely work that was done on my X6.

Issue with airbag recall at first but they handled it and had great customer service. Although my car is a bit old, they treated it like it was new and even washed it!

Thank you Raymond for all of your help and your professionalism. It was great working with you.

Had issue with vehicle. Was promptly addressed by Melissa and staff. Would recommend for sales and service.

I'm very happy with my service appointment. Melissa and Raymond are top-notch employees. Ray even alerted me to a rebate on the tires I purchased.

Raymond does a great job, couldn't be happier, only had service done, but was seamless from beginning to end.

Melissa Reno is awesome, very knowledgeable and has great customer service skills. However, not sure about the service team (Mechanics) in the back. This was my first visit for an oil change, after buying the car 6 months ago. I live out of town, and I got home and discovered my lock system was not locking automatically. Found out I have to make ANOTHER trip to the dealership to have this corrected. Not fun, as I am a very busy professional. Service team (Mechanic that worked on my vehicle) should have checked EVERYTHING before I left the dealership. I don't mind paying high-end prices, but I want high end service.