Clay Cooley Mitsubishi

Internet pricing a bit misleading. they claim no dealer add ons ever, when in fact the sales price was higher due to included family guarantee policy. The final selling price however, still beat advertised prices in both the DFW and Houston area Mitsubishi dealerships by a substantial (4 figs.) margin. No pressure whatsoever in any sales, finance, or decision to purchase vehicle from them. Very upfront on all aspects of transaction. Very helpful to guarantee all factory rebates were made available and applied to purchase. Vehicle was cleaned and prepped prior to arrival and ready to go after a short and straight forward transaction completion.

Clay Cooley Mitsibushi is a very average dealership - one that resists follow through with everything they promise and one that tried to increase the agreed upon price of the car in the finance department. "MO", my saleslady, was very attentive and helpful in the purchase. Another bright spot in my experience was Rodney Koon, the General Manager. Even though his finance department was inexperienced with a "Substitution of Collateral", Mr. Koon agreed to take a chance on the SOC after I pleaded with him to accept my personal check for half the price of the vehicle. The finance department rep, Faisel, was especially rude, and deceptive. He was the one that "forgot" the agreed upon purchase of the vehicle; he "forgot" the amount of the insurance settlement to be applied to the purchase price of the vehicle; he "forgot" a rebate was to be applied to the vehicle, and had to be reminded of the amount I was paying for the car out of pocket. If I hadn't been vigilant about the numbers he was writing on the paperwork, I would have been cheated out of thousands of dollars. Another reason I give only 3 stars in this review is the failure of Clay Cooley Mitsibushi to complete the registration process of the car. I paid all registration fees, but Clay Cooley has yet to deliver the registration sticker, even after I brought this to the attention of the General Manager, Rodney Koon. He told me to contact his service department manager, Ket. Ket texted me they would apply the registration sticker the next time I came to the service department. I made an appointment for 8:00 Wednesday, October 15, 2025. When I arrived, the service department rep said they don't have anything to do with registration stickers - that responsiblity was the sales team's. He graciously assured me he or someone in sales would contact me, and even made the implication I could expect someone to deliver the sticker to me. No one has called. So I have been operating my vehicle illegally all due to Clay Cooley Mitsubishi's lack of commitment to excellent customer service.This is the second review I have submitted - at the request of Rodney Koon who was upset I didn't mention how he took the chance on the SOC, even though NMAC, my finance company, a major player in the car finance world, agreed to the SOC. Unfortunately, NMAC botched the process and delayed payment to Clay Cooley Mitsubishi. When Mr. Koon contacted me about my previous review of my experience, he expressed outrage that I didn't mention the "chance" he took with my car deal. He said that he had thoughts of cancelling the deal because of the delay from NMAC - even though I gave him a personal check in excess of $8000. My check cleared with no problem. I would expect that he would appreciate having a customer who could write an $8000 check with any qualms. Mr. Koon's threat of cancelling the deal is another example of how Clay Cooley Mitsubishi has their bottom line as their main concern, not the customer's interest. I also want to mention an issue I had with the "Family Promise" Clay Cooley so proudly advertises. That family promise assures the customer that if a key fob is lost, it would be replaced. What the dealership and the commercials fail to mention is that the dealership has to supply two keys. The administrator of the program advises the customer to contact the service department to start the process. When I called the service department, the representative gave me a very hard time about providing a replacement, stating the customer must have two keys to implement the replacement service. Well, Clay Cooley Mitsubishi very pointedly gave me only one key. It wasn't until I mentioned that I felt I was being treated as a "red-headed stepchild" did the rep agree to send a locksmith to make a replacement key - apparently after speaking with the General Manager, Rodney Koon. So, again, I give kudos to Rodney Koon for this. If you prize excellent customer service, beware of Clay Cooley Mitsubishi.

Your service tech called me and told me that I needed to take my business somewhere else.

Very good service, and extremely professional they treated me well and took great care of my car. I look forward to seeing them again.

I purchased a vehicle in June of this year and I still have not received my title or the new plates. Every time I call they have new employees. It must be xxxx to work there also. I don't know what else to do. Do not buy vehicles from this place.

They helped me out so much! The guy Edgar was so kind and very sweet the entire process. I will be going back 🩷

Text received offering a lower payment for an upgrade vehicle. Information in Text was misleading

Edgar was my service advisor and he took care of all my needs and concerns. Great customer service and knowledge.

Absolutely the worst experience ever! I was told I had a car at a certain amount per month with no down payment. I get to the dealership only to be treated like crap and told I had to put a down payment and the amount was way more than what I had agreed on. I will never deal with Clay Cooley Mitsubishi again!

Edgar was amazing n very helpful ok Tks to the Cooley team , it’s nice being there ok we love it