Reviews
Adam along with Eddie and Emmanuel ask and researched
Adam along with Eddie and Emmanuel ask and researched what I needed, and help me tremendously and getting it taken care of.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Robin, it's great to hear that our service team was able to provide you with the answers you was looking for and thank you for the 5-star review...
This team gets the job done.
This team gets the job done. They do great at listening to all of your concerns. If it looks like the ball is being dropped, they are quick To correct the issue. Very friendly welcoming staff on site
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you Latisha, for the review and giving our service team the opportunity to correct any issues, we truly appreciate your patients and look forward to your next service visit...
I have enjoyed all of my interactions with Clay Cooley
I have enjoyed all of my interactions with Clay Cooley Mitsubishi from start to finish including my first service experience too!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, for the review, it's great to hear that our service team was able to provide you with a great experience...
Good staff.
Good staff. They helped us out greatly. We will return. Thank you. Thank you. Thank you..
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you ET, for writing our service team a great review, we appreciate the business and look forward to your next visit...
Recomiendo ampliamemte el servicio que me dieron en la
Recomiendo ampliamemte el servicio que me dieron en la agencia Mitsubishi clay cooley, el señor ADAM es muy amable, esta altamente capacitado, su servicio al cliente es impecable, nos ayudo a resolver de forma eficaz y oportuna todas nuestras dudas y el detalle que tenia nuestro auto fue reparado. Mi esposo y yo estamos muy felices con los resultados
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Gracias Denisse!...
Was very nice and friendly.
Was very nice and friendly. However, my vehicle was misdiagnosed and they refused to admit their mistake. Paid to have it fixed and left with it still broken.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello Neastacy, thank you for the information and we do apologize for not replacing the components that wasn't broken at the time of your visit. We do our best to communicate to the customers extended warranty company for approvals on repairs that have failed. It is ultimately the extended warranty company's discretion to replace or repair the covered part. I understand it's frustrating but unfortunately if a part has not failed at time of the approved repairs, it will not be replaced by your warranty company. I hope this better explains the warranty process, please reach out the the service department for further assistance...
Well unfortunately this had nothing to do with the warranty, as a claim was never filed. This was an issue due to the mechanics job not being done thoroughly.
I love coming to the Arlington Mitsubishi they are fast
I love coming to the Arlington Mitsubishi they are fast and does a good work
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you Shelia, for taking the time to write our service team a 5-star review, we truly appreciate it and look forward to your next service visit...
excellent dealership.
excellent dealership. they know how to get a deal done and it was an all-around great experience. My salesperson was Jaylan Hearst. He took time getting me from a TestDrive to driving off.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you J, for the 5-star review about Jaylan and the sales team, we hope you enjoy your new vehicle and look forward to your first service...
Everyone was kind, but they didn’t provide the benefits
Everyone was kind, but they didn’t provide the benefits that were supposed to be included with Motor Trend certified vehicles. I only received one key and didn’t receive the one year warranty despite asking about both.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you Gregg, for the information and appreciate the feedback ,we will let the manager know at the dealership so this issue will not happen again to other customers...
They always have great customer service and take pride in
They always have great customer service and take pride in what they do. I appreciate the level of care my vehicle receives.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you Tyler, for recognizing our service team, we appreciate your business and look forward to your next service visit...