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Hendrick Volkswagen Frisco

(526 reviews)
Visit Hendrick Volkswagen Frisco
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–8:00pm 7:00am–7:00pm
Saturday 8:30am–8:00pm 7:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 3 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award
New (469) 656-3949 (469) 656-3949
Used (469) 656-3983 (469) 656-3983
Service (469) 656-3948 (469) 656-3948

Reviews

(526 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Volkswagen Frisco from DealerRater.

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Trinity Howell was such a joy to work with!

Trinity Howell was such a joy to work with! He was very knowledgeable and easy to get along with! Had great answers for all my questions and concerns! I would definitely recommend him to my buddies 🤗 thank you so much Trinity!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Kiera Chappell, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Hendrick Volkswagen Frisco

Trinity Howell handled my buying experience for my new

Trinity Howell handled my buying experience for my new car. Great person to work with, great customer service, very knowledgeable about the model cars visa vis trims, and ability to help you get your next car. Great service. Jerry

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Jerry, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help! Thank you, and have a fantastic day!

My sales person is Trinity, he was the one came to me

My sales person is Trinity, he was the one came to me first and welling to ask me if I needed help. Very helpful, and showed me several cars and knew what I want. Also, the overall purchasing process was efficient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Sharon, reviews like this motivate us and help us ensure we provide high-quality care. Please don't hesitate to reach out if there's anything additional we can do for you. Thank you, and have a fantastic day!

my sales person made the purchasing process very

my sales person made the purchasing process very efficient, overall environment and atmosphere are welcoming.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Sc, thank you for your kind words and this wonderful review! Please don't hesitate to reach out to us if there's anything more we can do!

Sales guy really friendly and fabulous way of dealing the

Sales guy really friendly and fabulous way of dealing the things. He supported me really well in signing the contracts and other follow ups.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thiru, thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do!

I went to this dealership yesterday just to look at some

I went to this dealership yesterday just to look at some vehicles. I want to thank Tristan for taking out the time to come and help me weigh my options. Tristan was very patient as we went over the numbers and I spoke with my financial advisor. Even though I had some anxiety to come about, he never lost focus on assuring that I was alright. This was my 1st purchase with Hendricks Volkswagen and hopefully this will be a long relationship. Tristan is definitely an asset to Hendricks!!! #proudownerof2024volkswagenjetta M. Hunter

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Melessia Hunter, we are so pleased you enjoyed your visit to Hendrick Volkswagen Frisco! Please don't hesitate to reach out if there's anything additional we can do for you. Thank you, and have a fantastic day!

I had an amazing experience purchasing my 2025 Jetta

I had an amazing experience purchasing my 2025 Jetta thanks to Trinity Howell at Volkswagen in Frisco! From the moment I walked in, Trinity made the entire process smooth and actually enjoyable. He was incredibly knowledgeable, answered all my questions with patience, and really took the time to make sure I found the perfect car that met both my wants and needs. What stood out the most was Trinity’s honesty and very pleasant attitude, I felt that he was genuine and helpful. If you’re looking for a car and want someone who truly cares about your experience, I highly recommend asking for Trinity. He’s the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Jacqueline Alvarez, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Volkswagen Frisco! Thank you, and have a fantastic day!

I had an incredible experience working with Ricardo

I had an incredible experience working with Ricardo Bolanos when purchasing my new VW Atlas! From start to finish, he went above and beyond to ensure everything went smoothly. Ricardo was not only knowledgeable about every detail of the vehicle, but he also took the time to understand exactly what I was looking for and made sure I got the perfect match. What truly blew me away was that Ricardo personally drove my new Atlas all the way from Frisco to Austin—just to make the process easier for me. That level of service is rare and speaks volumes about his dedication and customer-first mindset. It was such a thoughtful gesture and made the experience even more special.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Micah Laborde, we're glad to hear you enjoyed your visit. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Extremely satisfied with my service, and process through

Extremely satisfied with my service, and process through and through. Even the follow up the next few days were amazing. 10/10 recommend. Provided solutions, had care details and ready within a hour.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Kahlyl Mcclain, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Hendrick Volkswagen Frisco

Danny Gomez, Kevin Hatfield, and Zachary Stanford made

Danny Gomez, Kevin Hatfield, and Zachary Stanford made the purchase excellent. Everything went completely smooth and I got the deal I wanted. I've waited 20 years to get a Golf R and couldn't be happier with how everything worked out. Price was right, service was the highest, and the vehicle was shipped right to me in a prompt manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Eric Don-jordon, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.