Hyundai of Chantilly

One of the worst dealerships i have ever known. Just because of this unprofessional employees I have to waste my time for threes times a month. I learned from them is if you have factory warranty of 5 years and if the problem comes before 4/5 months before to expire your warranty. They will deny to fix it their answers will be your car have small engine so you can have transmission problem. What the heck they watch before they launch their junk vehicles out in market?? Why they sayo this is the nicest car before they sell to someone? I'm talking with my attorney to lawsuit against this Hyundai i have each and every video of them while i went to talk about the transmission problem.. I paid each and every penny which they told me to pay and still I have the same problem. I used to love Hyundai and I was going to buy ioniq 5 limited which I had pre ordered and also a suv for my business but I would never buy Hyundai products even if they launch best flying car. Pay $2000 extra but go with honda, Toyota or ford Atleast you have good resale value with those companies.

This place is awful. Been waiting months to get the door on my car fixed. They never follow up, and whenever they say "We will call you back." Its a lie. I think I may pass away from old age before they summon the ability to schedule an appointment for me. Seriously the most incompetent business I've ever been too.

Absolute worst sales and customer experience I've ever had. They are so rude it's shocking. This place has a serious management problem. All the negative reviews I see online about them are 100% true. I will never go here again.

Waited 2 hours & 20 minutes for my oil change that was scheduled for 12:40. After completing my service, the representative that took my keys had the nerve to send me an email and text message that my car was ready. Why not come and let me know that in person that my vehicle is ready? I greeted you in person. I go to the check out window already angry and I say. Is a email or a text message the way Chantilly Hyundai notifies customers that their vehicles are ready? She looks at me and says yes. I say, that is bad customer service. I will not return here again. I’ll return back to Manassas Hyundai

I own a GV80 one day my car started to just act crazy slam into park while I was driving saying the door was open light to flash off and on I had the car towed to the dealership to be repaired they had my car there for 40 days I requested genesis motors to buy back my vehicle since they could not figure out what was wrong with my car and it’s unsafe to drive and has been out of service that long and I would feel unsafe driving the vehicle the next day after I requested a buyback they automatically found out what was wrong with it!they claimed that I had spilled a drink in my cupholder which caused the wiring harness to get wet I have never spilled a drink in my cupholder nor in my vehicle they then told me to call my insurance to get it fixed and I said how convenient the day after I requested a buyback of my vehicle do you magically come up with a diagnosis the vehicle is unsafe do not purchase a Gv80 I requested photos and there where 3 drops of liquid so I went in and touched and smelled it it was oily and had smell There was also no evidence of a drinking spilled anywhere in my car not even under the rug or any portion of my vehicle. I also asked if they would just buy my car back or trade me a car I was willing to trade my vehicle in for a different vehicle in the beginning but they stated that the car has electrical problems and they’re not interested Genesis is not the safest car if somehow droplets can get in underneath your cup holder and cause your car to slamming to park the minute you go over 30 miles an hour and not allow for acceleration your life will be in danger driving this car

Not sure what the deal with this dealership is, but they either don't want a sale or have no customer service. I've reached out to them in the last month at least 5 different times regarding an Ioniq5. They show multiple available on their website. They never respond to emails and if you do get an email it comes from some concierge service from JD Powers which is just some generic email that goes no where. Oh and if you write poor review about them for lack of customer service they apologize and tell you to email careteam@hyundaiofchantilly.com well don't bother doing that either because they don't respond to that email address either. One telltale sign of poor customer service is they don't even list their employees on their website. Most will at least list the sales managers names and email address since they want to make a sale. Oh and they charge a "market adjustment". Best to check out another local dealership as a many of them don't charge extra and respond to emails. Customers will remember this when the car market is back to normal.

So I have had multiple sales people call about a suv I was looking at. I was ready to drop the money and they told me there was about a 3000 market adjustment. There greed just lost a sale. If people was smart they should leave all these dealerships alone. They already pay a invoice price which is about 3 to 4k less then MSRP.

The long-term service nightmare we've experienced at Hyundai of Chantilly is the reason why we didn't even visit this dealership when we were in the market for a new car this year. Twice in a year, their service team has failed to follow through on promises they made, failed to return calls, dodged my wife's calls, and failed to do the work they promised. Throughout the process, they were defensive, treated my wife in a condescending, misogynistic manner, and generally acted unprofessionally when confronted with their own litany of broken promises.

The long-term service nightmare we've experienced at Hyundai of Chantilly is the reason why we didn't even visit this dealership when we were in the market for a new car this year. Twice in a year, their service team has failed to follow through on promises they made, failed to return calls, dodged my wife's calls, and failed to do the work they promised. Throughout the process, they were defensive, treated my wife in a condescending, misogynistic manner, and generally acted unprofessionally when confronted with their own litany of broken promises.

Never heard back from them regarding inquiry of vehicles in current stock or in transit.