Reviews
Amazing Dealership and Better People
All around awesome. Drove in from out of state and it was well worth it. Fair and ethical and easy to deal with. Loved the entire staff especially Fidel our sales person. Even referred my brother same day. I will be back soon maybe multiple times. Thank you we love our new Pilot.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Absolutely amazing staff top to bottom.
Absolutely amazing staff top to bottom. Drove from another state to get the car because they are fair, honest and wonderful to deal with. Fidel was out sales professional but they all were greatly helpful and kind. If you can buy from them I would. I even referred my brother same day. Never had a better sales experience and will definitely return even if I move across country as good people are hard to find. Love our new Honda Pilot.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best Service Guaranteed
Mike Riggins in the Service Department is best. Always prepared to handle whatever is thrown at him and has obviously been doing this for awhile. You’re lucky to have him working for you. Will never take my vehicles anywhere else. Thanks Mike.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great experience!
Such a great experience! Easy to trade in and negotiate a deal that worked for our family! Staff was friendly and easy to discuss our options with and understood exactly what I was looking for. Quality of the used cars on this lot was top notch. If you’re looking for a used car….check them out!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great service
Great fast service, got everything I needed done without any problems, very friendly staff, I’m very satisfied taking my car to Honda in Sumner for service
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent service.
They provided excellent service. Very professional and polite service staff. Completed work when they said they would. Answered questions. Very pleased with them. Highly recommend them .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent purchase and excellent service
My experience was incredible from start to finish. Ernesto and Gavin explained everything to me about my new vehicle. I definitely recommend them. Thank you very much.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Wonderful service from everyone!
Wonderful service from everyone! Oswald, my salesman, was honest, patient, and went to bat for me when my car had a little trouble the first week. Where ever he sales cars from me and my 175 person family will follow! The finance guy talked me into an extended warranty, which I usually never get, but it was a fair price for an excellent plan. I want to hug him every time I go in there. Best decision ever. Now, this is where the story gets interesting. I bought the car in March and I have only had it in my possession 2 and a half months. It was in and out of service the first month 3 times. However, with the extended warranty there had not been any out of pocket costs. Honda even paid to tow it in one of the times when the alternator broke twice in a row. I had a beautiful loaner vehicle each time. The third time the alternator belt broke, I was done with trusting the vehicle I selected. I knew it was used, but that particular car was cursed! The dealership put me back into another loaner which I had for sometime as we tried to find another vehicle and I dreaded the day they fixed mine once again. THIS FANTASTIC, CARING, THOUGHTFUL group of people/ establishment offered to give me back a trade value equal to my purchase to get me into another vehicle. It is now December and I will be going in to get a new vehicle. Thank you Honda of Sumner for taking the “hustle” and “shakedown” out of cars sales. I will be forever grateful! Crystal
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
very pleasant experience
Fast and efficient, went in for an oil change and 10,000 mile checkup, tire rotation, etc. And our car was very dirty and they even washed it for us!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Oil change
Easy, quick and a comfortable waiting area. Good coffee and tea selection and good wifi. No high pressure to purchase additional services. Easy to book appointment online.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase