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Schultz Ford of West Haverstraw

(32 reviews)

Reviews

(32 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Schultz Ford of West Haverstraw from DealerRater.

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Kevin Derosa and Roger at Schultz Ford in Haverstraw

Kevin Derosa and Roger at Schultz Ford in Haverstraw managed to find the Ford Bronco model I was looking for and delivered it to my home all within a week. No hassle or usual sales games. Fair price upfront. Their approach was professional and efficient at all times. It was a pleasure to do business with them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2024 Mustang Ecoboost Convertible

Roger was great. Very easy to deal with. No pressure, no problems, no unexpected addons or fees. The car was delivered in perfect condition. Great overall experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Gary, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Schultz Ford W Haverstraw, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

Schultz Ford Service

Since I bought my F250 8 years ago it has only been serviced at Schultz. Being able to set up sn appointment, arrive on time and being taken care of immediately is a great feeling. They quickly perform their jobs and have a nice waiting room with tv and soft drinks to spend the time waiting. I recommend them highly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi William, your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!

Joseph Wamsley

Jimmy manzione is awesome always GREAT Service from booking the appointment keeping me aware of what's going on with the vehicle to valet service always now when he's on the way to pick up and deliver thanks ?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Joseph, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Trust the Service

I have not disappointed taking my car to the service center, they are fair and honest with their repairs and service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Lou, we appreciate you taking the time to leave us this feedback. Please let us know if there is ever anything else we can do for you! Safe travels!

Inspections are quick and easy to schedule

Everyone who serviced my car was easy to work with. Had to reschedule, no problem.stayr Inspection took about a half hour and I got to enjoy a waiting room w tv, snacks and restrooms. Clean, quick, friendly and affordable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Theresa, we are very happy to have provided you with such a positive experience! Thank you so much for being one of our valued guests and we look forward to your next visit!

Amazing experience

I was looking to trade in my Ford Mustang GT for a Ford MachE GT. I called and visited several dealers, all wanted a large additional fee above MSRP. I just don't believe in paying more for something then its price. I started calling all the dealers in my area and found Schultz Ford. I spoke to Nick and he said they had a canceled order that I could buy with no added fees. Well I did take a little while to build but that's not their fault, but I picked up a brand new MachE GT performance edition last Thursday, and the purchase was effortless. Everything was as agreed several months ago, I don't think it took more than half an hour to sign all the paperwork and own the car. I think I spent more time in the parking lot checking it out than I did on the sales transaction. I have to say this was one of the smoothest and best purchases of a car I've ever had. I can't recommend them enough, and when the opportunity arises they're the first ones on my list next time. I met with some dishonest dealers, who outright lied to me on the phone to get me down to see a car that they (City Wide Ford) then added $10,000 to the price after I got there. Based on my experience, I have to say this dealership is the complete opposite. They are very honest with me, they took care of my car, and they gave me good value on my trade-ins. I could not have asked for anything more. I even got a call that the car had come in with some damage to a window and some trim, and rather than have me come down there and make the purchase with it like that, they asked for time to fix it. When I picked it up it was perfect. I really couldn't ask for anymore. Thank you Nick and Schultz Ford, You're amazing!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Schultz Ford, West Haverstraw, NY

I have been buying Ford Products for most of my life, I am very satisfied with the sales people, Brian and his staff. Service is the best. This dealership, Schultz Ford should be commended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Michael, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

Ford Explorer

Roger and the entire staff were excellent very friendly and knowledgeable! Made the process very enjoyable

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Katherine, your comments keep us motivated and working hard for all our guests! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

Schultz Ford W Haverstraw, Inc.

Brian and team made the buying process seamless and stress free. From finding the right vehicle, pricing and signing of documents. On the day of picking up the vehicle Nick walked my wife and I through every feature in the vehicle and ensured we were confident in driving off the lot with the vehicle. Best buying experience we have ever had!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Nicholas, thank you for your kind words and congratulations on your new vehicle! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!