Schultz Ford of West Haverstraw

Ford called me and told me about a past problem They took my van it right in performed the recall

Always happy with the customer service at this location.

Schultz Ford in West Haverstraw is always a pleasant experience and mostly because of the people that work there. You are always greeted with a smile and kind words. It amazes me that they recognize me when I walk through the door. In a world of "take a number", Schultz Ford is definitely going the extra mile.

It was an absolute pleasure buying a new F-150 at this dealership. Brian and Tyler gave me information, not pressure. I felt like I had control over the entire process, unlike some dealerships I have had experience with in the past, where they would make you feel like you were being pushed through a sales machine. Schultz Ford has great people working for them and they really care about your satisfaction with the whole experience.

Great experience my fifth purchase from this dealership

Schultz Ford of West Haverstraw New York- If you are looking for a Ford this is the place to go. This dealer brought me back to a place 30+ years ago, when your local car dealer actually knew your name and actually cared about repeat business. Yes, if you?re into the high pressure chaotic wall street trading floor zoo- then this is NOT the place for you. Do your homework online first and take a look at what they have in stock. Keep in mind they have another store in Nanuet NY and they can get you just about any Ford vehicle to your liking. When I arrived, I was greeted by Rose who did a great job making me feel right at home. They had the car I was interested in ready and waiting in the back. Clyde brought the car I was to test drive around and showed me the highlights of the car. After a nice test drive up scenic route 9w I returned to the showroom. Due to my situation with the VW "Dieselgate" class action lawsuit I was unable to negotiate a deal then and there. I met with Brian the sales manager who reviewed the financials of the vehicle that I was interested in. We stayed in touch over the next couple of weeks as to the status of the buyback of my vehicle from VW. The day they took my VW back I called over to Brian and we worked out the final deal over the phone (Luckily the car I test drove was still available). Again, as I said "no pressure" at all... I filled out the financial information online and was pre-approved within minutes. Clyde called my insurance company and added the car to my policy. All I needed to do was sign the papers. Due to a scheduling conflict, we needed to take the car that day. Because we arrived after service hours Brian the Sales Manager was actually washing my car in the service bay. I was amazed by the Roll your sleeves up attitude here! You would never get this from a Prima-Donna NJ dealer. I've never experienced service like this at any dealer before. We live an hour away in New Jersey (The home of high pressure sleazy car dealers!) We could have shopped the "Auto Malls" locally but we would never have had the level of customer service that we experienced at Schultz Ford of West Haverstraw. This dealer truly goes out of their way to earn your business. What a great buying experience! We will be back for our next Ford. I?m not sure when that?ll be, our Expedition has over 130k miles on it and is still running strong (Knock on wood!) Ford has come a long way in building quality products.

Rose and Peter spoke to me about my driving habits and needs and put me in the right car, not just the most expensive one. They gave me a great deal without painful back and forth negotiations with several good financing options on the spot. Although the car is not a certified used, it has remaining factory warranty and that saved me money. In addition, Schultz went through their exacting bumper to bumper inspection anyway. It is comforting to know all the cars they sell don't just have to meet an abstract standard, but a much higher Schultz standard.