Reviews
Inspections are quick and easy to schedule
Everyone who serviced my car was easy to work with. Had to reschedule, no problem.stayr Inspection took about a half hour and I got to enjoy a waiting room w tv, snacks and restrooms. Clean, quick, friendly and affordable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Theresa, we are very happy to have provided you with such a positive experience! Thank you so much for being one of our valued guests and we look forward to your next visit!
Amazing experience
I was looking to trade in my Ford Mustang GT for a Ford MachE GT. I called and visited several dealers, all wanted a large additional fee above MSRP. I just don't believe in paying more for something then its price. I started calling all the dealers in my area and found Schultz Ford. I spoke to Nick and he said they had a canceled order that I could buy with no added fees. Well I did take a little while to build but that's not their fault, but I picked up a brand new MachE GT performance edition last Thursday, and the purchase was effortless. Everything was as agreed several months ago, I don't think it took more than half an hour to sign all the paperwork and own the car. I think I spent more time in the parking lot checking it out than I did on the sales transaction. I have to say this was one of the smoothest and best purchases of a car I've ever had. I can't recommend them enough, and when the opportunity arises they're the first ones on my list next time. I met with some dishonest dealers, who outright lied to me on the phone to get me down to see a car that they (City Wide Ford) then added $10,000 to the price after I got there. Based on my experience, I have to say this dealership is the complete opposite. They are very honest with me, they took care of my car, and they gave me good value on my trade-ins. I could not have asked for anything more. I even got a call that the car had come in with some damage to a window and some trim, and rather than have me come down there and make the purchase with it like that, they asked for time to fix it. When I picked it up it was perfect. I really couldn't ask for anymore. Thank you Nick and Schultz Ford, You're amazing!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Schultz Ford, West Haverstraw, NY
I have been buying Ford Products for most of my life, I am very satisfied with the sales people, Brian and his staff. Service is the best. This dealership, Schultz Ford should be commended.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Michael, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!
Ford Explorer
Roger and the entire staff were excellent very friendly and knowledgeable! Made the process very enjoyable
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Katherine, your comments keep us motivated and working hard for all our guests! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Schultz Ford W Haverstraw, Inc.
Brian and team made the buying process seamless and stress free. From finding the right vehicle, pricing and signing of documents. On the day of picking up the vehicle Nick walked my wife and I through every feature in the vehicle and ensured we were confident in driving off the lot with the vehicle. Best buying experience we have ever had!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Nicholas, thank you for your kind words and congratulations on your new vehicle! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Ford Escape
very professional, friendly, explained everything necessary.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Geraldine, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Schultz Ford West Haverstraw, NY
Nick from Schultz Ford of West Haverstraw, NY is truly amazing! He helped us with the 2019 Ford Escape lease and again with our new 2022 Ford Escape. I really love my new vehicle. He took the time with me through every step of the way. From building my new Escape, updates on the status of the car to delivery notifications. Especially on the day that I picked up my new Escape. The day I picked up my new car, the paperwork was quick and easy. Also a shout out to Tyler at Ford was great with everything as well. The day that I picked up my car, Nick sat with me for about an hour to make sure that I was comfortable with the changes. I also had occasion to call and stop by for further instruction on the car. Nick always made me feel important and helped me every step of the way. I highly recommend Schultz Ford of West Haverstraw, NY to anyone. Like I said, they go over and beyond to help! ?
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Mary, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!
F350 Owner
Very professional, Mat scheduled my appointment and took care of me and my vehicle on the appointment day. I purchased my new F350 Diesel and have had it serviced at Haverstraw, however I am disappointed that Shultz no longer has a diesel Technion at Haverstraw, so I now have to take my Vehicle to Shultz at Nanuet.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Marcus, thank you for sharing this recent experience with us. Please reach out to Brian Schaff at 845-947-2500 Ext 415 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
John B
Excellent experience. The team at Shultz explained in detail the process and were extremely polite and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi John, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!
randalltrice@hotmail.com
Service was good, but I thought they sold me a hose my vehicle did not need. They stated my transmission hose to my radiator was leaking, when I knew for a fact that it was not when I brought it in. Either it was damaged when they removed it, or it wasn't really necessary...
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Xrandall, we appreciate you taking the time to leave us this feedback. Please call Brian Schaff at 845-947-2500 Ext 415 and we will do our best to make this better. We hope to hear from you soon.
