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(815) 709-0822 (815) 709-0822

Reviews

(176 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of D'Orazio Ford from DealerRater.

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Great friendly service.

Great waiting room for service and they are very attentive to their customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service Department

I had a warranty with Tyson Dodge where I got my car from so I was forced to get my car serviced there (I highly advise not going there) once my warranty was up I started taking my car to D'Orazio for oil changes, they have an awesome rewards program and are more than willing to help in anyway possible. Today Dave from the service department was able to help me fix a problem I have been having with a loose sway bar link for a very low price. They also checked out other concerns I had and gave me prices for everything WITHOUT pressuring me to get it done today. He went over everything with me before I picked up my car and everything was done in a timely fashion. I am always impressed with the service department when I go there and appreciate the vehicle report cards.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Ford service

The dealer got me and quickly the work was done as prescribed .I received a free oilchange and car wash.waiting room was clean and WiFi was available.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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GMC Arcadia

They went above and beyond to put me in my dream car even brought the car to my house never had to step foot in car dealership that was great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Customer Satisfaction Survey

We couldn't be happier with the service we have received at D'Orazio Ford! We had a problem that was not easily remedied and they had to keep the car for longer than anticipated. We received a call every day updating us on their progress. In the end, the problem was taken care of. We have to travel 40 minutes to their service center when we have a dealership much closer but we wouldn't consider taking our car anywhere else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Kathleen, thank you for your kind words! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!

ford good car

very prompt good service i reccomended your dealership to a friend and she bought a new car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2015 F-350

Service Dept. staff is very friendly and willing to take the time to explain what's going on with vehicle.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Thanks!

Excellent service. Friendly. Helpful. Staff very attentive and responsive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Amy, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business! Take care!

Excellent

Fast and easy, this place is great for dropping off the car and picking it up the next day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're pleased to hear everything was completed to your satisfaction, Jeffrey! We hope to be of service to you again! Take care!

Bought a truck

Pleasant, Painless other than having to spend money, but if you have to spend money, here is a better place to spend it than at others. Dillon is a great salesman, knows the products well, Enjoyed working with Dillon and Gil.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

It is great to read such wonderful comments about your recent experience with us, Mary! Thank you so much for being one of our valued guests and we look forward to your next visit!