Reviews
Great dealership
They made the buying process very easy. I was given excellent customer service. I would definitely consider buying another car from them. I recommend them anyone looking to buy a car or truck.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
John, thank you for the positive review and rating! We are happy to know that your car-buying experience went well and that you were provided with excellent customer service. We appreciate you recommending us and look forward to any future visits!
Service Dept has a serious communication problem. Have...
Service Dept has a serious communication problem. Have had my JEEP going on 3wks- was at the dealership 4 days before it was even looked at. Told part was in(gasket for oil leak) I have to call them, when I do talk to someone (usually after being placed on hold for over 15 mins- I get the run around- please just be honest and upfront COMMUNICATION IS NOT A STRONG SUIT WITH THIS DEPT. I hate to name, names because the employees were never rude- just didn’t keep me informed
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, Thank you for taking the time to leave a review. It’s unfortunate to hear about any disappointment with the level of communication you’re receiving. We’d appreciate the opportunity to look into the situation so that we can ensure everything has been handled properly. We hope you can reach out to us directly soon and we can get this sorted out together. Best, Customer Care Team feedback@murphyag.com
Customer Care Team/Murphy Group. Feel free to “check into service issues” I just want my vehicle repaired & returned. This has gone on long enough.
Service Department
I had an incident where 4 warning messages came across my car's dash so as soon as I got home I called the dealership. Chris was amazing, got me an appointment for the next day. She kept me updated on what was going on and was there when I came to pick up my car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience, Nichol! We will be sure to thank Chris for providing you with amazing service. Let us know if there is anything else we can help you with. We look forward to working with you again!
Customer
Very nice. Treated well worked to make it work for me and the lease term. Would recommend Bob Richards. First experience with this dealership and hope it continued to be a good experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing, Paula! We are so pleased to know that your first experience with us went extremely well. Please feel free to reach out if we can help with anything else. Our team is happy to help and we look forward to any future business.
Friendly People
Everyone is always very pleasant. They always let me know whats going on with my vehicle. I have never been disappointed with any service I have needed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback, Robin. We are delighted to know of your satisfaction in regards to the care provided. If there is anything else we can help with, let us know. We are here for you!
Jeep Renegade
They were wonderful!! I had a great experience from my phone call to coming in the dealership. They made me feel welcome and at home.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Sandy, Congratulations on your Jeep! We are so happy to find that everything went well and smoothly. We appreciate your wonderful comments and hope to be of assistance again.
Came, saw, bought, REGRET!
Great experience before the purchase! After Sale, not so much! Four months after purchase dealership cannot resolve Title?registration issue. And worse is that no one will bother to return a call. Very unprofessional and talk about shoot yourself in the foot. Where am I going to buy a vehicle next time? How likely will I recommend Bob Richards?
- Customer service 1.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Bill, Thank you for bringing your concerns about your vehicle's title and registration to my attention. We have been in touch and working on a resolution for your issues. You have my contact information. Please personally reach out to me if you have any further questions at this time. Best, Chris Jordan General Manager
Great Before purchase. After purchase? HA
Such a great experience before purchase! After purchase not so much. Four months and dealer cannot fix Title/Registration problem. And no one will return a call. Sorry state of affairs. Where will I buy next time? Will I recommend this dealership to anyone? Will I make a point of complaining about this dealership given half a chance? GUESS :-)
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Bill, Thank you for bringing your concerns about your vehicle's title and registration to my attention. We have been in touch and working on a resolution for your issues. You have my contact information. Please personally reach out to me if you have any further questions at this time. Best, Chris Jordan General Manager
Lori Degenaro, An Amazing Sales Representative
Lori is an amazing sales rep. Her approach to the whole process was truly very professional. She was patient but quick to understand my situation.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the great review, Roger! We will be sure to thank Lori for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to your next visit!
Chrysler Rip Off
NOTICE CHRYSLER-GARMIN-HERE-BOB RICHARDS DEALERSHIP. I continue to have no navigations. This is not a warranty issue. This is defective product....... I purchased a Map update that was recommend by Chrysler and produced by Garmin and sent out by HERE. That was in May- the map update has a problem that ALL four company's are aware of and when it erased my maps and damaged a chip in my radio. I was told " I" would have to purchase a new radio $815.00. Since then, while all admit they are aware of the problem - they will NOT fix my problem. Chrysler-Garmin-HERE-Bob Richards have passed the buck and will not help me. Too bad so sad is all I get. NOT HAPPY
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Ginny, We take your feedback seriously and we regret to see you are disappointed by any inconveniences in regards to your vehicle. When you have a moment, please reach out to us with your preferred contact details. We will be happy to assist you with any concerns. Best, Customer Care Team feedback@murphyag.com