Reviews
While we were not planing to buy a car the day we visited...
While we were not planing to buy a car the day we visited Smail Kia, I have been curious about the mileage ratings on their vehicles. Being retired, gas prices can limit our travel. Not being "attacked" by a salesman upon entering the showroom was a good start to our experience. Martin Cummins introduced himself and from there on helped us until we drove our new Kia off the showroom floor that evening. Martin knew the product inside out and answered all of our questions about the car,the financing,warranty and anything else we wanted to know. Because of his help and the product itself we bought the car.Our financing was done by Jason Reid.Between the two of them I think this was the first time in forty years buying a new car was fun for us. If the service department is half as good as the sales dept. I'm sure we will be stedy customers.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Marty was very helpful and great to deal with. He made my...
Marty was very helpful and great to deal with. He made my buying a new car fun and painless. He was very helpful and took his time in explaining the inside of my new car. I would highly recommend him to my friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is our second purchase, first 2012 Sorrento and 2006...
This is our second purchase, first 2012 Sorrento and 2006 GMC Canyon. Bought both vehicles from the same salesman, Marty was willing to do whatever it took to make us happy, very polite and knowledgeable, would reccomend Smail Kia to everyone. also got great % rates.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
My experience with Smail KIA and marty Cummins was very...
My experience with Smail KIA and marty Cummins was very good. I was shopping for a new car with good head room and selected the Soul at a visit to the auto show. I test drove te Kia Soul at Smail; and the Scion at toyota I did not have to spend alot of time getting the deal I wanted and Marty Cumminns gave me what I considered a good price withtout a lot of hassle. I consumated the deal in short order on 4/9/12 and drove off satisfied. I am pleased with my choice and the dealer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My wife and I worked with Jeff Hobbs. He made choosing a...
My wife and I worked with Jeff Hobbs. He made choosing a new vehicle easy. We had 4-5 SUV options in mind. Jeff took the time to explain the pros and cons of each. You could tell deep down he knew which vehicle would work the best to meet our needs; however, he had us look at each one and test drive the ones we wanted to drive. In the end, he did not pressure us in any way and we wound up picking the vehicle he thought all along. We highly recommend Jeff to anyone looking for a low pressure, yet informative sales professional!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service was excellent and exceeded my expectations. I...
Service was excellent and exceeded my expectations. I purchased my previous vehicle here 6 years ago and 6 years later, I found myself here again as I bought a 2008 Chevy Silverado 1500. I highly recommend this dealership if you can find a good price on a used/certified vehicle. Robert Jupena has a great attitude and the deal went smoothly and was in and out in only a few short hours.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I was looking for a new vehicle and have been shopping...
I was looking for a new vehicle and have been shopping around for a few days. Smail was my last stop. I knew what I could afford and Smail was able to get me to a vehicle I could afford. Marty was very friendly and easy to work with. I had never been to this dealership and glad I made the effort to stop out.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our sales consultant, Mr. Marty Cummins, is very...
Our sales consultant, Mr. Marty Cummins, is very professional, friendly, and honest, which made my car purchasing process straightforward and the negotiation process simple. I would highly recommend this dealership and Mr. Marty Cummins to others.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is our second purchase from Smail in less than two...
This is our second purchase from Smail in less than two years. And, we plan on another purchase in the spring of 2013. We can't imagine working with anyone else!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
A first time new auto purchase can be a daunting...
A first time new auto purchase can be a daunting experience. I'm 61 and it was still a bit overwhelming. Jeff was extremely helpful without being pushy. I applied for a online quote and Jeff Hobbs was the only salesperson to respond out of three dealers. In fact he responded the next day. I told him what I was looking for and he made some suggestions that where helpful. After the test drive I was pretty much sold on the Optima. Nice ride, quiet, well equipped and reasonably priced. Smails showroom was very clean and orginized. We had a great experience with all we dealt with. When it came time for finalizing the purchase Jeff was right there at every step. Sometimes he would be dealing with two other customers but still found the time to take care of us all without any of us feeling slighted. The Optima was well detailed at pickup. Jeff pointed out all the features again and this time showed us how to operate them all. If you are looking for a dealer with good prices and courtesous staff Smails will satisfy you. And be sure to look up Jeff Hobbs, he will be there pre purchase, and after the purchase. Your just as important to him after you purchased the vehicle as you was before you did.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car