Corwin Toyota of Bellevue

My experience has been less than ideal. At first I was very pleased with Corwin Toyota. I will say that the Salesman I worked with was very helpful and knowledgeable. They also had great communication throughout my purchase. HOWEVER, I have had SEVERAL issues with the financial side. With issues in the paper work, Corwin not submitting forms to the DOR or bank, and questions being answered incorrectly (and then employers lying in an attempt to backtrack). Several times when I called to speak with someone in the financial department, the line went to a full voicemail box. Leaving me unable to leave a message. On the occasion was able to get through, I was often told I would be called back in a few minutes. Those calls would often come days later, or I would try calling back to get a hold of someone. Every time I spoke with someone on the phone I was given a different answer and told my previous answer was incorrect. I have tried accessing my payment plan (that is set up through Toyota) and have been told that it does not exist. Another issue I had was registering my vehicle with the county Treasurer. When I brought my required documents to the treasurers office, they informed me that nothing has been sent to them. When I originally bought my vehicle I was told that I did not need a physical copy of my tax form 6 because that would be sent to the DMV. Then on the phone finance told me that it was being sent to my house and I should have waited for it there. The DMV told me it should have been sent to them, and that is also was my contract says. I went down to the dealership in person to discuss these issues and get the proper paper work. When I finally had this paperwork, I was able to return to the treasurer for registration. The worker at the county Treasurer office informed me that the tax form 6 that I had just gotten that day was filled out incorrectly! She spoke with her manager and they were able to accept it. However, I feel that all of these mistakes are completely unacceptable! I understand that everyone makes mistakes, and I did not expect to purchase a vehicle without some hiccups. I DO expect to work with people who own up to their actions, take accountability, and work to actually fix a problem instead of just trying to avoid a problem until I have to force the issues. Even with this, Corwin Toyota attempted to put a bandaid on the problem and I had to fight for the solution. I'm extremely disappointed. I will never return to Corwin Toyota. Despite how much I may like my new vehicle this has made me rethink recommending the Toyota brand to anyone in general.

Your service was very good. I appreciate your service. I always trust Toyota vehicles. Thanks

Failed to diagnose the antifreeze leak on my car dispite charging me a 200 diagnostic fee. Found the reason for the leak myself and then failed to return my request for repairing it.

Finance and Sales did a great job in taking care of a used BMW purchase. Best Finance experience I have had in purchasing multiple cars in the past years. Good team working at Corwin Toyota.

We bought the car from Corwin and the sales person said she would get back to us the next day to help me set up my phone. Haven’t heard from her yet. Took it in for service to get rust proofing and front end protection and asked the service manager about front collision, not working. He never got back to us. When we picked up the car, we asked the service manager about it again, he never called us back. A survey came in. I wrote this on a survey and never heard back. Another survey came in. Wrote the same comments on it and never heard back. This is the third survey. If you’re not going to answer your surveys or call people back, please do not send out another survey.

I brought in my vehicle for an oil change several other things were recommended which I approved but found out the oil change wasn’t done at all

Tristan kept me informed as work was done. Excellent communication. The waiting area was clean and convenient. My appointment time was honored. Very good experience.

Great environment and wasn’t waiting long till Tyler came up to me and helped me find the color and year that I wanted awesome place

Friendly staff and speedy service. Thank you very very very very very very very much.

All went great until I got home and realized the maintenance indicator had not been reset to current mileage. I got manual out and did it myself so no major problem. Otherwise I’ve never had a problem in 4 1/2 years of service.at Corwin.