Tom Kadlec Kia

I was treated so well at Kia by Zak,Love my Suv.Great to work with.Answered all my question.Leasing process was very well handled by Scott Wilson.Tom Kadalc Kia is all about the customers wants and needs.

Sales and service are great I bought the sorento and am very happy with the car and service.

Condition of the vehicle was not exactly as described. Car we were buying had a luggage rack. They couldn't find the key for it and instead of getting one for me they said I needed to buy one for $20. Pathetic.

Rich was a great salesman. He was the only good thing at the dealership. Everything else about the experience was pretty horrible, however. Starting off, the finance department lied to us and was being sketchy with fake numbers and then tried to make us buy a warranty after stating that they could beat our price that we came to them with from another financing place. The service department is shady and goes around policy. They are also rude, arrogant, and demeaning. They stated that they don’t care what I say or anyone else says, what happens to my vehicle is up to them. Can’t trust what they say, and now I definitely won’t trust them to work on my vehicle. I was going to buy a second vehicle from them within the next year, but now, since they won’t take responsibility for their actions, faulty vehicles, and promises, I will not be returning. This dealership needs its upper management to step in and shape them up before they dig themselves a bigger hole.

The overall TKK Service Department’s latest performance proved initially to deliver an outstanding and flawless series of results, granted that the synthetic oil replacement has been so far tested on a very limited basis, no car break-in attempt happened yet either, etc. Anyway, the complete understanding and correct execution of all vehicle service aspects as requested was done impeccably; this included an antitheft software upgrade, oil change / tire rotation, new cabin filter, multi-point inspection, battery status check (new one needed in the fall), diamond windshield application / treatment, while the car was minimally detailed when received or at least appeared similar to great pristine condition. Now, the interpersonal behavioral exchanges were brief, sympathetic with the situation, and on point. Everyone greeted me, immediately acknowledged my presence throughout the dealership’s various public-access areas, and all in all I was completely delighted while waiting the time specified for the maintenance / improvements to take place. So, I sincerely want to congratulate everyone working (Jacob in particular) here that so diligently helped in the process, while I wish the best for a truly deserved great summer ahead to these great individuals.

Two years ago, I bought an Acura TL at Kadlec Kia with just shy of 125k mi on it. These cars, like most Honda products, require a timing belt and water pump replacement every 105k miles, because if the timing belt fails, the only fix is to replace the whole engine. One would think that a larger and reputable dealership would make sure that this maintenance had been handled before listing it for sale. Fast forward two years, and about 26k miles, Kadlec Honda sent me a letter stating that my car was overdue for the timing belt and water pump replacement. Serendipitously, only a few weeks later, my salesperson emailed me asking how things were going with the car, so I expressed mild frustration with the situation and implied that Kadlec should suggest some sort of remedy. In response, I received – crickets. A week later, I emailed my salesperson again telling him that if I didn’t hear from him, I would start writing negative reviews and gave him four more days to reply. That same day, I received a response. He basically summarized the car’s service history and said there was no way to prove it HADN’T been done. I responded by illuminating the fallacies in his rebuttal, then highlighted the irony of the SALES department can’t prove that it HASN’T been serviced (and it is their policy to not fix “stuff that isn’t broken”) while the SERVICE department says that if you can’t prove it HAS been done, then it needs to be done. His response was “Happy reviewing!” So I’m happily reviewing Kadlec Kia’s policy to sell unmaintained vehicles and not stand by their product. They clearly have no interest in customer retention, customer satisfaction, or operating with any sort of integrity. My best advice is to buy your used vehicle anywhere other than Kadlec Kia. They don’t complete long-overdue scheduled maintenance before the sale and they will refuse to stand by their product. TL;DR: BUYER BEWARE! Dealership sells vehicle significantly overdue for major scheduled service. Refuses to acknowledge or remedy their mistake.

Two years ago, I bought an Acura TL at Kadlec Kia with just shy of 125k mi on it. These cars, like most Honda products, require a timing belt and water pump replacement every 105k miles, because if the timing belt fails, the only fix is to replace the whole engine. One would think that a larger and reputable dealership would make sure that this maintenance had been handled before listing it for sale. Fast forward two years, and about 26k miles, Kadlec Honda sent me a letter stating that my car was overdue for the timing belt and water pump replacement. Serendipitously, only a few weeks later, my salesperson emailed me asking how things were going with the car, so I expressed mild frustration with the situation and implied that Kadlec should suggest some sort of remedy. In response, I received – crickets. A week later, I emailed my salesperson again telling him that if I didn’t hear from him, I would start writing negative reviews and gave him four more days to reply. That same day, I received a response. He basically summarized the car’s service history and said there was no way to prove it HADN’T been done. I responded by illuminating the fallacies in his rebuttal, then highlighted the irony of the SALES department can’t prove that it HASN’T been serviced (and it is their policy to not fix “stuff that isn’t broken”) while the SERVICE department says that if you can’t prove it HAS been done, then it needs to be done. His response was “Happy reviewing!” So I’m happily reviewing Kadlec Kia’s policy to sell unmaintained vehicles and not stand by their product. They clearly have no interest in customer retention, customer satisfaction, or operating with any sort of integrity. My best advice is to buy your used vehicle anywhere other than Kadlec Kia. They don’t complete long-overdue scheduled maintenance before the sale and they will refuse to stand by their product. TL;DR: BUYER BEWARE! Dealership sells vehicle significantly overdue for major scheduled service. Refuses to acknowledge or remedy their mistake.

Bought my sportage Was told in a week my ultimate floor mats that came with purchase would be in and they would call..never have! The app is worthless to use! My car is literally right out my living room window and the app says I'm to high or to low away..i was told my first oil job would be set up and free when I came to have mats put in a week after I purchased and again I have heard absolutely nothing from these people..my first car I purchased was from zubrota ford and these good people called me every 3 months checking on me and the car and customer service was A+ Not happy at all

Thank you Alex Mathias at Tom Kadlec Kia in Rochester, MN, so kind, listened to my wants and answered our questions. I appreciate Alex, Love my new used car! Mary

I was going to order a new Telluride from here, but this dealership wanted to upcharge the price by several thousand over MSRP. I declined to accept the greed fee, and went to Lakeville...great folks to work with up there!