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Lou Sobh Kia

(1,221 reviews)
Visit Lou Sobh Kia
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
2021 state dealer award
View 5 awards
2021 state dealer award
2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (470) 297-6988 (470) 297-6988
Used (470) 297-6970 (470) 297-6970
Service (470) 297-6972 (470) 297-6972

Reviews

(1,221 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lou Sobh Kia from DealerRater.

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Great Service

I always have great quick service. I trust All the work the service department does on my car. I love my Soul and I will only come to this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thanks Missy. We appreciate you taking the time to rate us! We appreciate your business and please tell your friends and relatives about us. We will take great care of them for you! Chip Hill, Customer Relations Manager

great service!

Staff is always extremely nice and helpful and can answer any questions. Get work done in timely manner. Love my new Kia! Will buy another from this dealership. Great Value & reliable cars

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thanks for writing. We appreciate your comments. I own 2 Kia's myself...Love them!! Welcome to the Lou Sobh Kia Family. Have a nice day. Chip Hill, Customer Relations Manager

Outstanding service

My daughter was home from college and on her way home a warning light cane on. We immediately took the car in to have it looked at & oil change. Jeff helped us and was outstanding . He went above and beyond and got the car check out and corrected. Thanks again for A+++ service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thanks for writing Alicia. Jeff is a great guy and we are fortunate to have him here at Lou Sobh Kia. We appreciate your business. Have a great day. Chip Hill, Customer Relations Manager.

Great service

Everyone is very friendly at the service center and the wait was not long considering what I needed done on Saturday at noon! I appreciate the nice waiting room too!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the kind remarks and we appreciate your business. John does a great jo b for us. Thanks for recognizing him. Chip Hill, Marketing

Good service

Courteous, friendly, efficient and short service time . However, forgot to wash vehicle but it was raining and cold. I had requested the complimentary wash job of the vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Oops...sorry about the car wash. Please bring your vehicle in at your convenience and we will provide a complimentary car wash for you. Thanks for your business, Chip Hill, Marketing

They are amazing!

I've never had to wait long to get my car serviced and they really take care of you. Really appreciate how they treat their customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you Rhonda. We appreciate your loyalty and we hope to take great care of you for many years to come. Welcome to the Lou Sobh Kia Family! Chip Hill, Customer Relations Manager

Service

I received excellent service. It was very quick, they did a great job, and my car is running great. I will come back for service again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your business. We appreciate you!! Have a great day. Chip Hill, Marketing

Terrific Service Experience

We dropped by for a quick oil change, and waited during the service. Upon arrival, the service technician greeted us sincerely. We were comfortable in the waiting area and enjoyed a pretty good cup of coffee. When the vehicle service was completed, we spoke with the tech to wrap things up. Turns out, they performed a couple of free service bulletin items for us, too. Then we were on our way. Very pleasant and professional experience, overall. It's easy to recommend Lou Sobh Kia Service Center.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you. We are proud of the job our Service people do. We get a lot of compliments on them and we really appreciate their efforts. Welcome to the Lou Sobh Kia Family. Please let me know if I can ever be of assistance. Chip Hill, Customer Relations Manager. chip.hill@lousobh.com

Quick and friendly service

Employees in the Service Department are always friendly and helpful and try to get you in and out for regular maintenance as quickly as possible. Love being able to watch the service being performed from the waiting room.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you dawgman!! And...if your screen name refers to Georgia...How bout them Dawgs!!! Have a great day and we appreciate your business. Welcome to the Lou Sobh Kia Family

Very enjoyable, no pressure, straightforward.

Nice dealership. friendly atmosphere. Give Lou Sobh Kia a chance when you are looking for a new or used car. They will make every attempt to work with you and see that you are satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks Dawg!!! We appreciate your kind words and I promise we will take great care of you for many years to come. Thanks for your business. Chip Hill, Customer Relations Manager