Reviews
Bad decision
be careful with that dealership since they deceive people you enter with a pre-approval from Capital One and they ultimately change you to their own agency Ally finance and end up deceiving you do not sign any paper because they you film the paper they offer you a copy of your documents and at the end of everything they don't give you any document they don't give you your carefax something else if you go to that place please open a carefax and before signing a paper check the vin number of the car since they sell cars crashed and they deceive you saying that they did not have an accident
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
First time at 1ownercar ☺️
Krystal and Andy was a great help. They helped me through the full process with my car and I felt good about everything that need to be taken care of! Thanks for you help guys !
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Awesome
Henry was Great he worked with me till the end and was very Patient with me and my mother awesome place I gave them A 10/10 for customer Service Thank You love the vehicle Rich also was helpful I appreciate 1 owner car
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Warning buyers be aware
Brought a car from them on 02/20/23, the check engine light came on the middle of March and was on for only a day. I didn’t think much about it until it came back on again in April. When I went to One Owner Car, and advised them of my concerns I was advised that if the warranty that I have doesn’t cover it then it is my responsibility. That’s it!!!
- Customer service 1.0
- Buying process 3.0
- Quality of repair 2.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
My unfortunate experience- need to read the review
This is a “Buyer Beware” type of review! This should be the last place you should shop! So my experience with 1OwnerCar was brief but typical of a hustle side lot. Basically I went ahead and got preapproved for my financing the night before, I received a call from the Senior Sales Consultant in the morning to let me know that I was preapproved for my loan and to set up an appointment to come and look at the vehicle- which I did. Through out the day I received other emails and texts regarding getting me to the lot to make the purchase. When I get there I was greeted by one of the salesmen and the sales manager only to find out that they sold the vehicle to someone else over the phone - the buyer wasn’t even there in person. So long story short about 1OwnerCar, they will sell the vehicle you are interested in to someone else whether you have financing & an appointment or not, I didn’t get this far but I asked prior to leaving- they also have $2,000 plus dollars of hidden fees that isn’t disclosed so be prepared for that increase of cost. Apparently, I am not the only one with this type of experience with them after reading the other reviews on CarFax and CarGurus.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great experience Rich
Rich was very nice and kind very helpful made the process quick and easy. Overall great experience would truly recommend friends and family to purchase there next car here.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Clean car’s
Just purchased a vehicle from these guys what a wonderful car the detailer Omar cleaned this car so thoroughly it feels brand new thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
AWFUL TERRIBLE DEALERSHIP
I originally went there for a 2016 Chevy Malibu and when I called they said it was available. I got there and the ca had JUST sold. What a surprise. *insert eye roll emoji* THEN I walk in with a check, they give me a 2014 Chevy Malibu which I didn't want but my original car had gotten stolen so I had to walk away with something. They give me a bumper to bumper 90 day warranty on it. The day after I took it home, I called back to return it because the breaks were awful but they sent me to their personal mechanic whose name is Spencer. Spencer was very nice and fixed my problem but after about 5 weeks, the check engine light came on. I take it to them, they tell me that they cant help me because they don't offer a 90 day warranty. So here I am 1.5 years later looking for a new car because I am already WELL over 4k into the car (not including upgrades, routine maintenance, flat tires and gas) and the check engine light is STILL ON and I cant get it to pass inspection because of that. Every shop I take it to says they don't know what's wrong with it and I need to take it to the dealer I got it from but they are no help whatsoever. I think Ken was my salesman. They talk fast, real "cool" vibe in there. They play explicit lyrics over their store radio and talk to you like you're on the block. Do NOT buy your car from here. They are money hungry scammers that cause more trouble than theyre worth.
- Customer service 4.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Total Crooks, don't bother
Total bait and switch operation. Don't have even half the inventory they present online. Inquired about the same vehicle 6 times over the past 4 weeks. I was first told by "Andy" that the vehicle was sold that day 8/5, via text message. Totally fine. However i continued to see the vehicle (2017 Hyundai Santa Fe btw, i'm sure it'll stay on their site). 8/16, I call, speak with Andy via phone. Clearly didn't remember my name, but inquired on the same vehicle, they then said it was on the lot, come on down. I didn't but decided to keep engaged. Fast forward to 8/26, I call again, speak to someone else, who also confirms it's on the lot. Meanwhile, the Carfax clearly shows this was not sold, and they've had it since December 2019. 8/28, today, I called in the morning to confirm the vehicle is still on the lot, which the customer service rep tells me it is. I go there this morning, and the gentlemen tells me "it just sold last night." Wonder how long it'll stay on the site. Clearly a fake vehicle they use for baiting and switching. Don't bother inquiring. PS- Their "discount" that is advertised is assuming $2K down, regardless of financing or cash purchase. So subtract $2K from whatever the discount is to get your real price, before all their random doc fees, delivery fees, etc. Total scam.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Would give 0 stars if I could
Awful experience. I had an appt set up with Andy to test drive a vehicle I was very interested in. Confirmed available. We set this up yesterday, I made him aware I would be driving over an hour to get there (coming from MD). He even texted me this morning to confirm I was still coming... I get there today and the vehicle I drove over an hour to see and drive, that I was told was available, was nowhere to be found. Ample amount of notice and yet they couldn’t have had the car ready or told me it was unavailable. He told us they were trying to find it... what?! On top of that, he had me wait there and required me to verify my financing before I was even allowed to look at any cars! Again.. what?! Apparently they like to judge a book by its cover and assume a young girl like myself can’t possibly be able to afford the car I was looking at. Had they provided the car I came to see, they would have easily found out I make over 68k annual salary, have an excellent credit score, have already paid off multiple car loans, and would have absolutely no problem purchasing the car and giving them my business. Even after that, he was trying to sell me on cars that were way out of my price range and far off from what I travelled to see. I must look like a stupid young girl at that... thanks for wasting my time and gas! Do not recommend this dealer unless you want to be lied to and taken advantage of.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase