DriveMax

Horrible experience. They provided a false valuation of our trade-in vehicle, claiming it was worth $7,500 and HAD TO GO AUCTION. A week after the sale, they put the car on their lot for $11,000. Its not at auction. When questioned, they became aggressive, violent, and hung the phone up on us. They told us to call our lawyer. They proceed to lie and say it needed to transmission, which was just xx. The car had no problems and was signed off by Herb Chambers a week before trade in.

This dealership is a complete fraud. We had a horrible experience with our purchase and trade-in. Several issues came up and we also walked out several times. The biggest issue is how managed to lie and steal from us. They claimed our trade-in had to go to auction, and the value was the auction price. A week after the transaction, DriveMax put the car on their lot for a 50% mark up. When we asked about it, the general manager became aggressive, told us to call our lawyer, hung up twice on us, and then proceeded to lie that the transmission was bad. A complete lie. Stay away from these unethical folks.

I am reporting this company to the FTC, BBB & 10 News. They breached contract. Vehicle is registered & Insured since October. Drivemax DID NOT meet the banks 30 day deadline which caused a discrepancy with Capital One Finance. There is NO active loan. Tom (Mngr) and Katil in Finance agreed to make the delinquent payments and fix this discrepancy with Capital One and my 1st payment will be 2nd week in January. Keep in mind I purchased the car in the beginning of October. They also charged me for a LoJack on the vehicle stating it is needed for used car purchase and a drive off the lot fee. I couldn't avoid or negotiate these fees mandatory with the purchase or I couldn't purchase. I put 7 grand down on a 19000 vehicle and left with a 19000 bill. Makes no sense. I was mentally drained and distorted. I was there with my 80 year old mom for days and hours making this purchase. Which made it perfect for manipulation. Im not looking for a freebie I just need help honesty and justice. I'm not sure what the outcome is going to be. I asked them to take the car back and give me my trade-in and my money back. This is when they agreed to make the delinquent payments till this discrepancy is resolved. Got through with rep at Bank they said one payment was made for October when I bought the vehicle. Drivemax agreed to pay Nov and Dec. Katil sent me, via text (a mailing label) saying payments were made everything is all set. Till this day I have heard nothing. They do not call me, text me, nothing, they left me in the dark about this unresolved discrepancy. I wouldn't refer this business to my worse enemy. This has been a horrible experience, very stressful. I asked to speak with the owner Alexander voicemail something and person refused saying that couldn't happen. So my hands are tied waiting to see if this is going to effect my livelihood. I use this vehicle for work. I am physically handicapped and I deliver meals to the elderly. I have been doing this for ten plus years and I hope this doesn't effect my employment. If anyone can help or has any information on what I can do, it would be greatly appreciated. Thank you and have great holidays.

Lack of communication. After a test drive on Sunday (22/24/20240I was told the car would be in for service and not ready until Tuesday (11/26/2024) Then received a phone call on Monday (11/25/2024) that the car would not be ready until Monday (12/02/2024) Received an email Sunday Night confirming a noon time schedule for Monday. Come Monday the car was no longer on their website. Found out That the car was Sold on Sunday. No notice given.

Poor service. They don’t follow their 5 days love it or swap promotion. I do not recommend buying a car from them.

hands down biggest crap show / joke of a dealership I have EVER tried to do business with, find a car I would like submit app get a preapproval with down payment and monthly amount. Shopping at home online at night, Get an email from them, I respond with what I'm looking for send paystubs and my id. NO WORD BACK. Next day - I call and leave 4 messages troughout the day with no reply. Finally at 6:45 someone answers on the 5th call only to tell me they dont have most of my info, at a snails pace takes info over the phone we get to almost the last question of the app I already did the night before - 701pm and I get "so we're closed now I'll call you back in the morning" click. I honesly was like did that really happen. No word in theh morning and I again start calling them at about 1pm. I get through finally after many hours to someone who again takes all of the info (xxx) at this point I am wondering if this is real or a prank company. Person asks if I have a trade - no. Throughout this day I have now spoken with FIVE people who all have no idea I had already spoken with people and are going to call me right back. These guys are a couple hours away, they had the car I was interested in at the right price. I have no idea how they manage to actually sell cars because none of them no what is going on. Save your frustration go somewhere else

This dealership has a great selection of vehicles!! I recently bought a car and my salesguy Sonny was awesome! He made the process so simple. I highly recommend DriveMax!!

I can't say enough good things about my recent experience with Sonny. He took the time to understand my needs and preferences, guiding me through various car options without any pressure. He was patient and answered all of my questions thoroughly until I felt confident in my decision. The entire buying process was seamless and transparent. I truly appreciate the effort Sonny made to make sure I was satisfied with my purchase. If you're in the marked for a vehicle, I highly recommend Sonny. You won't be disappointed!

Friendly staff. I hadn't purchased a car in a while so I was a little nervous but Sonny put me right at ease he walked me through the process and answered all my many questions. Sonny helped me but the prefect car. I would definitely recommend Sonny and DriveMax to all of my family and friends. Marthell Freeman

Justin helped me finance my first car he was very professional, he provided me assistance and answer any questions that I asked.Definitely going back in two years.