Ritz Auto Group

Inquired about a SUV. Never called or any contact about it. So definitely not a dealer I want to do business with

Very helpful and polite! The environment is very relaxed and both my husband and I didn't feel like there was any pressure. They made the process quick and easy without complications.

Easy to work with, I was able to get exactly what I wanted. Five Stars

Very pleasant experience, no pressure. Very upfront and friendly no hassle very easy to talk to. They gave me a great deal on a solid vehicle.

DO NOT WASTE YOUR MONEY DEALING WITH THIS COMPANY!! I had to purchase a vehicle as part of my Visa. I spoke with Ken regarding a 2016 Ford Connect and was assured by him the vehicle was in great shape. As I was living in Canada and had to purchase the vehicle site unseen, I took this scam artists word and proceeded with the deal. I had an associate pick the vehicle up and store it for me for a few months while I was finalizing my move from Canada. My collogue advised me that it had a rough idle, which I presumed it may have had some old gas. When I picked the vehicle up in June, we barley made it back to our home. Once the vehicle has the AC on and drawing power, the vehicle will start burning oil, stalling at the lights and idles very rough. I took the van to a shop immediately and we suspected the PCV valve. However this did not correct the problem. Then a compression and Leak Down Test was done, all to the find the engine was no good. You can tell that the van has a scrap yard engine installed with all the writing all over it. Sorry but, 3 months of storage and a couple hundred miles (Mostly from me limping this lemon back to Houston) wouldn't cause the piston rings to fail. This vehicle was a lemon from the get go and they passed it off. I reached out to them to help correct this problem and was told GOOD LUCK! So people, please do not waste your time or your money with this place. Find a reputable dealer and let these scammers keep their lemons.

Mike understands and epitomizes customer service. I have never been treated with this level of courtesy - - and, until this encounter, did not realize that the level of integrity personified by this dealership even existed. You ask him a question and you get a straight, honest answer. Mike is there to serve you and his performance in this arena exceeded all expectations. He is professional, personable, efficient and effective - - he does what he says.

This family owned dealership provided excellent customer service, was helpful, honest and had integrity. I normally purchase from an individual but this experience was very positive. I would recommend them highly.

Had a relatively good experience with negotiating a price, but that’s where the positive experience stopped. Had asked for some things to be fixed and others installed with the price and they agreed. After multiple phone calls, finally took possession of the vehicle. Got it home and realized an instrument cluster and back lights weren’t working. Fortunately only a blown fuse. Then had the vehicle at a mechanic to check an issue and they did a routine inspection. He found multiple issues wrong with the front end including two major safety issues. $1100 later I thought the problems were solved, but oh no! Just last week I was driving the vehicle and lost power in the engine. Found out that two of the four cylinders are not working. So more money will be spent! Just wanted to let anyone who goes to this dealer that they are selling a product only and apparently don’t do much in the way of a safety inspection. Talked to the owner on the phone and all he kept telling me was he sold used cars. Pretty pathetic excuse, but not surprising. My recommendation is to shop elsewhere if you can. And I’d give them zero stars if it was possible! And then he responds on Google and blames the issues on me. Super classy, but not surprising since all me wanted to do during the phone call was blame everyone else and not take any responsibility. Very sad.

Ken and Mike were great to deal with. They are honest, ethical and transparent. Would highly recommend Ritz Auto Group and would definitely buy here again.

Great experience overall, and Mike (owner) was very nice. Saw the car on cars.com, called, came in, liked the vehicle and ended up buying it. Wasn't pushed into anything, felt pretty good about the deal I was getting. The car wasn't perfect, but it was in great condition and above everything else I've seen for the price. Would definitely recommend, but do your market research.