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Ritz Auto Group

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (27 reviews)
Visit Ritz Auto Group
Sales hours: 10:00am to 5:00pm
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Sales
Monday 10:00am–5:00pm
Tuesday 10:00am–5:00pm
Wednesday 10:00am–5:00pm
Thursday 10:00am–5:00pm
Friday 10:00am–5:00pm
Saturday 10:00am–5:00pm
Sunday Closed
(972) 200-3108 (972) 200-3108

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (27 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Awesome experience with Mike A!

I was in the market for a Toyota. Mike saw me through every step and I was able to get exactly what I wanted! He treated me with utmost respect. Was not pushy at all (unlike with most other dealers). Just there to help guide me to a great decision! I highly recommend Ritz Auto Group and especially Mike!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

theives liars mike ken

senior citizens . they sold awd to us in feb HAD NO DRIVE under it for the awd. took $3000.00 + to repair. Paid over @15000.00 CASH 4 it. lied to us all thur the process. BE FOREWARNED !!! DO NOT DEAL with these LIARS & Thieves KEN -dad MIKE - SON ( false charmer )

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
4 people out of 4 found this review helpful.

Car buying nightmare

Warning do not buy a vehicle from here. I was prepared to put a little money into the car after buying it but the car needed a new motor. Kept it for a month and half, it was in the shop getting worked on for a month for that time. "Runs great" as they put it. Spent 6k on repairs and gave up sold the car and cut my losses. Business practices are shady at best. Please don't waste your money here like I did.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
4 people out of 4 found this review helpful. Did you?
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Car buying nightmare

Warning do not buy a vehicle from here. I was prepared to put a little money into the car after buying it but the car needed a new motor. Kept it for a month and half, it was in the shop getting worked on for a month for that time. "Runs great" as they put it. Spent 6k on repairs and gave up sold the car and cut my losses. Business practices are shady at best. Please don't waste your money here like I did.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.

Fabulous!

Wonderful workers/employees, didn’t feel pushed into anything, comfortable environment, very honest, they really care about their cars. You can buy without fear from here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Fast, honest, no pressure, no frills or gimmicks

My husband knew exactly what he wanted and we spent weeks searching for it. After two Saturdays of frustrating experiences at many big-name dealerships, we found the vehicle he wanted online at this little dealer we had never heard of. I did some research and found overwhelmingly positive reviews online, so we called and made an appointment with Mike. We drove the vehicle, had a great conversation with Mike, and drove away with a great vehicle at a great price! We highly recommend this dealership for your used car needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

smooth transaction and honest

Vehicle was as described and interior detailed. Transaction was quick and smooth was only there for about 20 mins and purchased the vehicle. Very friendly customer service!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Absolutely Perfect

The folks are Ritz Auto Group are stellar. They had exactly what I wanted & the experience throughout was flawless. I was in & out within one hour. Definitely helps having cash in hand & being ready to buy. I will refer my friends & family to them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Hidden issues

Bought a truck that looked good and clean but needed nearly $3000 in repairs. i know I should have taken to my mechanic before buying but I guess I'm too trusting

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
5 people out of 5 found this review helpful.

Nice cars, nice people

Mike keeps a small warehouse packed with quality cars. Find what you want online and give Mike and his dad a call to come drive it. They really know Toyota/Lexus and have everything from 2016 back to mid-90s. I would definitely contact them again when I need another vehicle.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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