Reviews
Write a reviewAwesome experience with Mike A!
I was in the market for a Toyota. Mike saw me through every step and I was able to get exactly what I wanted! He treated me with utmost respect. Was not pushy at all (unlike with most other dealers). Just there to help guide me to a great decision! I highly recommend Ritz Auto Group and especially Mike!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
theives liars mike ken
senior citizens . they sold awd to us in feb HAD NO DRIVE under it for the awd. took $3000.00 + to repair. Paid over @15000.00 CASH 4 it. lied to us all thur the process. BE FOREWARNED !!! DO NOT DEAL with these LIARS & Thieves KEN -dad MIKE - SON ( false charmer )
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Car buying nightmare
Warning do not buy a vehicle from here. I was prepared to put a little money into the car after buying it but the car needed a new motor. Kept it for a month and half, it was in the shop getting worked on for a month for that time. "Runs great" as they put it. Spent 6k on repairs and gave up sold the car and cut my losses. Business practices are shady at best. Please don't waste your money here like I did.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Car buying nightmare
Warning do not buy a vehicle from here. I was prepared to put a little money into the car after buying it but the car needed a new motor. Kept it for a month and half, it was in the shop getting worked on for a month for that time. "Runs great" as they put it. Spent 6k on repairs and gave up sold the car and cut my losses. Business practices are shady at best. Please don't waste your money here like I did.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Fabulous!
Wonderful workers/employees, didn’t feel pushed into anything, comfortable environment, very honest, they really care about their cars. You can buy without fear from here.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Fast, honest, no pressure, no frills or gimmicks
My husband knew exactly what he wanted and we spent weeks searching for it. After two Saturdays of frustrating experiences at many big-name dealerships, we found the vehicle he wanted online at this little dealer we had never heard of. I did some research and found overwhelmingly positive reviews online, so we called and made an appointment with Mike. We drove the vehicle, had a great conversation with Mike, and drove away with a great vehicle at a great price! We highly recommend this dealership for your used car needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
smooth transaction and honest
Vehicle was as described and interior detailed. Transaction was quick and smooth was only there for about 20 mins and purchased the vehicle. Very friendly customer service!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Absolutely Perfect
The folks are Ritz Auto Group are stellar. They had exactly what I wanted & the experience throughout was flawless. I was in & out within one hour. Definitely helps having cash in hand & being ready to buy. I will refer my friends & family to them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hidden issues
Bought a truck that looked good and clean but needed nearly $3000 in repairs. i know I should have taken to my mechanic before buying but I guess I'm too trusting
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Nice cars, nice people
Mike keeps a small warehouse packed with quality cars. Find what you want online and give Mike and his dad a call to come drive it. They really know Toyota/Lexus and have everything from 2016 back to mid-90s. I would definitely contact them again when I need another vehicle.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase