Reviews
GREAT SERVICE
As always Paul Fertado continues to exemplify the standard of amazing customer service. He consistently provides prompt and quality service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Deven Cayler | Service Manager
Paul Furtada is outstanding
Great service. Paul Furtada was very helpful and professional. I always enjoy being my car in for service. Customers are greeted upon arrival
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Deven Cayler | Service Manager
Professional Demeanor
Paul Furtado has always shown us an excellent and professional demeanor when we have our car serviced. It is always a pleasure to have him handle our car when we bring it in.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Peter, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Acura Of Honolulu. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Deven Cayler | Service Manager
Great service
The process was seamless and Paul always does a good job at briefing me on all the things that my car needs work on. He's always timely and helps me accommodate many of the various things I need done within the day in order to get to work get back pick up my car and back to my family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Deven Cayler | Service Manager
Great Service
From pulling into service driveway to leaving, fully satisfied in every contact made. From service write up and service performed on vehicle, great service from all especially Paul Furtado, who is the ultimate professional. He is the best.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to let us know how satisfied you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Deven Cayler | Service Manager
Great Service
Fast, Attentive, Communicative and Accommodating. Made a call to check my tires based on service light that popped up and they took me in right away.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Miriam, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Deven Cayler | Service Manager
Great service, clean facilities
The service by Paul and his staff and the speed it took to get my car back. I love that they also throw in a car wash as an option.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future. Sincerely, Deven Cayler | Service Manager
great service
Easy to schedule an appointment and service is always great. Loaner is always available and car is always ready when promised
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Wayne, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Deven Cayler | Service Manager
Beyond the call
Everyone at Acura Nimitz is amazing. Colin Sato, Winchester and Chelsea were all very accommodating and went out of there way to get the deal done. Colin even gave me a ride from my home on the day of the purchase. How cool is that?! Thank you all and we'll done.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care! Sincerely, Deven Cayler | Service Manager
Top Notch Service and Great Vehicles
Your staff and facilities are top notch. Everyone there is extremely professional and timely, which is greatly appreciated. Whatever you have done to get people like Colin Sato and Koji Hashizume, you need to keep doing it. They are your leaders and drive success at Acura of Honolulu. Truly, people like them make me want to keep coming back and keep me an Acura owner.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write about your experience with us, Craig! At Acura Of Honolulu, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Colin and Koji were able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, John Holmes | General Manager