Faulkner Subaru of Mechanicsburg

I stopped by the dealership just to look around - I wasn't planning on buying a new car at that time. But from the moment I stepped on the lot and completed the purchase, it was a great experience. Ben greeted me promptly and listened to what I wanted in a new car. The car he showed me was fresh off the delivery truck. It had all the bells & whistles I wanted and was a great color; and I got a great deal on a new vehicle. The sales staff as well as everyone else in the showroom was very welcoming and inviting.

rotated tires without permission and would not give credit for my coupon because I brought the wrong one.It still was unexpired and I had the right one at home!

Having purchased 14 Subarus for us and a few for our children, I am used to getting great customer service and cars, but this buying experience was beyond our expectations--excellent in every respect. Sales, Finance and Training associates showed expertise and strong focus on their customers. Each person that we talked to was professional and accurate, and demonstrated pride in Subaru and their dealership. They held great respect for customers, their staffs--and their dealership teams. Each department and level of supervision clearly appreciated their front line teams, their supervisors, their dealership and corporate support--and Subarus. Focus on customers and teams, guarantees excellent customer experiences . I managed retail operations in a service industry and understand was it takes give exceptional service--Faulkner does too. The car was delivered in immaculate condition with all the features that we wanted.

Did a great job from start to finish! Austin was excellent sales consultant- 100% professional AND no pressure. Just helped us make the right decsion for our needs!

Had a trailer hitch installed on my vehicle, they got me in within a few days and the service of the install quality!!!!!

They do a good job, are always courteous & respectful, they keep you updated on the progress of your car & work completed in fair amount of time. I’ve never had an issue with Faulkner.

They were extremely busy the last day in June. And kept there appointment time with me . And they were very nice and helpful.

very helpful staff and very informative, they did everything to make your service very pleasant

Emailed immediately when car was listed, asked for more info. Didn't get pics or a reply, but later on got an email from a different agent saying the car was already sold. I've since been deluged with emails on cars I'm not interested in from different agents. PLEASE REMOVE ME! Terrible experience.

second time we purchased a vehicle from this location and each experience was top notch from everyone that we dealt with and the service department that we dealt with for the two years that serviced our Legacy until we traded to an outback was exceptional. would definately buy from them again