Jones Verde Valley

I have been waiting nearly a year for my complimentary oil change. Every time I call, they are scheduling out further and further. No willingness to accommodate me and probably the worst customer service of any dealer I have had the displeasure of dealing with. They talk a good time when selling you the vehicle but follow up and customer service are abysmal. Even for Arizona.

From start to finish we had an amazing experience with Jones Ford! Parker and Troy got us exactly what we wanted and made the process so easy for us. We will absolutely use them again in the future!

Troy my salesman was very helpful keeping me in the loop with the statice of my order of a new ranger. All the personal I felt wit were friendly and professional.

I just purchased a 2021 F-150 from Jones Ford Verde Valley. Let me first start by saying this was "THE" most positive experience I have ever had purchasing a truck or car. Our sales representative Mike Owings, was nothing but polite, courteous and low key. I never felt any pressure and they didn't play any of the usual dealer price games like many of the other major brand car dealers I've dealt with in the past. Dave, the Finance/Sales Manager was equally as pleasant to deal with. Mid-way through the purchasing process we encountered a hiccup with a pricing misunderstnding , but Dave and the General Manager worked it out in just a few minutes and my wife and I were on our way with our new truck. Don't waste your time driving to the Valley in search of a new vehicle when you can buy locally and be treated respectfully, fairly and have fun with the whole purchsing process. Joe B Happy Customer

I have had my 2017 Ford Escape serviced here twice. No complaints. Staff was very friendly. Dealership was very clean. Not much more to say other than that.

I bought a used truck on 12/12/20, While I test drove it, I told the salesman the traction control light was on, he doing, he just kind of ignore me about it. I took in home n driving down the freeway I got pull over because my brake light was on all the time, and I found out that I was low a qt of oil, checking it, it was dirty, I change the oil, then they call n say I need to have it emission tested because without it I cant get my plate for it, all this should have ben done before they put the vehicle on the front line, they want me to mail them the emissions paper to them, I think they not there to help their customer, just sell them vehicle, I haven't got a call from them to this day asking me how the truck is. I would not recommend them.

This was the second truck I bought here. Both times I got a good deal on a great truck. Trade-in allowance was right on the (real) Blue Book. A pleasure working with Matt, no pressure, no BS. Service has always been good, mostly oil changes because Ford trucks don't require much else.

Bought a 2020 F-350 Lariat DRW Diesel. The truck is fabulous. Our salesman, Larry Parker, was knowledgeable and patient. Only disappointment was through Ford on their discount for veterans. I was informed I was not eligible because it had been more than two years (50 to be exact) since the military. Not sure I understand that policy.

Great sales people, truck was as listed with a great price. Delivered vehicle to me the next day even though I lived 174 miles away

In 65 years of driving and owning a lot of cars andhaving to deal with dozens of dealerships, Jones Ford is at the top of my list. The GOOD list. They have always been a personal proffesional service, they work wiith me for what "I" want and take care with my car, a '08 SHELBY GT500 Convertible w/20k miles. I get to talk directly with the Technichan Mechanic directly, Joe, he understands what I want and is dilligent in his repairs and service. I have not had such a personable experience with ANY other dealrship. Billy, the Service rep is a jewel, she goes out of her way with communications so that there is no miss-understandings, she knows her buisness and shines in 'service'. It is always refreshing to find anyplace Service Oriented to actualy be SERVICE Oriented!!! There has never been any pressure as felt in so many other dealerships, They are honestly there to get the job done without a worry, I trust them with my Special vehical and also the F150 4x4 Supercab. It was such a pleasure to find such a place here near Cottonwood,Az. L K Tuttle, PE