Reviews
Exceptional Customer Service with new car purchase
Victor was our salesman, very professional, polite and knowledgeable. Eli Goodman did our financing and he was exceptional. We were very pleased with our purchase
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your experience with us. We are happy to hear Victor and Eli were exceptional to work with.
Vinny and Kyle were great!
This had to be the best experience I have ever had at any dealership. Vinny got us the car we wanted in little to no time. Kyle was great to deal with and honest as well, they explained everything in detail. These guys are great! would highly recommend and do business with them here again at Venice Toyota. A+++
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wow, great to read your wonderful review! Vinny and Kyle will be glad to hear what a positive impact they have made.
5 hr wait time
I don't usually write reviews because I don't think they are truthful for the most part. However, I received a notification of a recall for my 4 runner air bag so I made an appointment. I was at the dealership before 8:00am and was told I would be out of pocket for a couple of hrs. I could live with that. after 4 hrs I was getting tired of looking at the same walls. I understand that sometimes dealerships get busy but from where I was sitting it did not appear to be that way. when I questioned the status of my vehicle I was told that it's at least a 3.5hr job. I had asked that an oil change be done (thank goodness it wasn't or I might still be there!!) anyway 5 hrs later I was out of there. OH ya and while I was waiting for my vehicle an energetic salesman came over and tried to buy my vehicle. SOP for the dealership I suppose :-) this is a great place if you have nothing but time on your hands. However, I am a high powered individual who hates to waste time.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I apologize for any inconvenience that was caused during this service visit. We do offer a shuttle service that will take you to and from the dealership. We would like to discuss this further, you can contact me at your convince. Courtney Wiggins Customer Relations Manager 941-484-9000 cwiggins@venicetoyota.com
New Tacoma
Chris was great. Very honest and straightforward. Really worked to make it as easy and simple as possible. Would definitely buy from Chris and Toyota again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I am happy to hear that Chris made your car buying experience easy and simple. We will let him know that he has a happy customer!
New car = Happy woman
Everything went smoothly. Scott Mintz was a pleasure to work with; professional, kind and very knowledgeable. Eli was also great explaining all the financial decisions and details.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Congrats on your new Toyota! We loved reading this review, welcome to the Venice Toyota family. Courtney Customer Relations Manager
Purchase of a 2016 Dodge Grand Caravan
We worked with Ralph Ramirez to buy our 2016 Dodge Grand Caravan from Venice Toyota, great experience and top shelf customer service. Very pleased with the deal and Ralph. Highly recommend Venice Toyota if you are looking for a new vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback! I am glad Ralph could give you a great experience. We will share these kind words with him.
Dedicated caring and trustworthy!!Above and Beyond
We go to Toyota and have been for years. We have thought about other cars but when it comes down to it . Why should we the cars are dependable and the staff is honest. So why start with a new dealer. Actually they are more then our car dealer they actually care about their customers. Not just about making a deal or selling a car. Their. Service department is excellent too. Sometimes u find a good dealership and service is not good Venice is both!! See Omar and Little David Tell them Linda and Bruce sent u . You will be glad u did!!(There other sales people are also very good!)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wow, Thank you Linda and Bruce, what an awesome review! Thank you for taking the time to share your experience with us. Enjoy your new Toyota!
As always great service and great care always given !!
Fantastic
Went in for a used vehicle that we could finance but nothing in the inventory fit my needs, until Murray suggested leasing for around the same price for a brand new truck of my dreams. My experience wouldn't have been the same if Murray didn't take us off roading in all of our vehicles that we test drove. Murray was exceptionally knowledgeable about leasing and working with your needs. I highly recommend his professional advice and charactor.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congrats on your new Toyota! It's great to see that you had an exceptional experience with Murray. Welcome to the Venice Toyota family!
Excellent service as usual.
I was greeted promptly and paperwork taken care of quickly. The service was done in the time I was told. I was given an explanation of what was done. Very excellent service call.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive feedback! We will share your kind words with Ken.
Service Dept.
If you're looking for top rate customer service, go see John in Automotive services. He goes above and beyond the call of duty and will make sure your car runs perfect
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is fantastic to read that John goes above and beyond for his customers! Thank you for letting us know- we will definitely be sharing this review with him.