Reviews
Autonation purchase of 2020 Challenger GT 50th
Didn't have repairs done. Purchased Challenger and experience from start to finish was beyond exceptional (salesman, manager deal, and finance dept.) . I have looked and tracked the car I bought for 9 months and the Autonation team made it happen in a few hours. I highly recommend this dealership. Autonation North Columbus, GA earned future business as a repeat customer. K. Mills
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kathy, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of AutoNation Chrysler Dodge Jeep RAM and FIAT North Columbus and we hope to be of service again in the future. Drive safe!
Car repairs warranty
Overall Servicrs needed were completed. There was a problem during holidays with personnel turnover. Then getting in parts. Got car back and it is working good
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Service Center Sucks!
I drove one hour and a ten minutes to this service center. We dropped out car off a little before 10am, and explained to them everything that was going on with our cars radio. We told them that we drove from out of town and would be waiting to hear from them but due to the pandemic we choose not to wait in the building. At about 12:30 we finally got through to someone in sales because contacting the service center was impossible! They finally told us that there was a mix up and they would get to our car after lunch about 1pm. About 12:35 we get a ?text? stating that our cars radio needed to be updated and it wasn?t covered under our extended platinum warranty and it would cost $86 to update. I immediately went to the uconnect website, put my vin number in and it stated that there was no update needed because my car radio was up to date. So I told them I would just come back and get my car and deal with it the issue. When I got back to the service center the representative stated that my radio was up to date and if the same problem I told them about on the phone and in person continued then bring it back and it would be covered under the warranty. I was stupidly standing there like what was the purpose of being my car there and you not fixing it and then trying to get money out of me for some ghost update?
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We take your feedback very seriously and thank you for bringing this to our attention, Gregory Henry. Safety is of the utmost importance to us. When you can, please send your contact information and a copy of this review to our corporate team at Customer.Relations@AutoNation.com. Thank you.
STACIJOEY28@GMAIL.COM
Everything from start to finish was professional. Had my first service appointment, and it was great start to finish.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Staci, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
William Jones
Donnie and JP are the cream of the crop, give them a raise
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
William, thank you for your kind review; we are happy to pass along your comments to Donnie and JP here at AutoNation Chrysler Dodge Jeep RAM and FIAT North Columbus! Drive safe, and we'll see you on the road.
Mister
The staff was courteous, I was greeted each time I entered the facility over a two to three day period while I decided on a vehicle of choice. My experience with the staff and my sales person Mr. Vannoy was awesome and he was patience while I made my decision, no hasseling.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much for the warm recommendation of Mr. Vannoy here at AutoNation Chrysler Dodge Jeep RAM and FIAT North Columbus.
FBurac
The best experience I ever had buying a car I got it with Adelina at Autonation here in columbus she went the extra mile getting the vehicle my wife wanted she was very kind, patient and very professional she made the process of buying a vehicle very pleasant if you looking for a new vehicle she is your girl to contact at autonation North Columbus Ga.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Francisco, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Purchase of 2019 dodge journey
The purchase process was done from a distance, it was a smooth process. However after the car was sent to the repair area nobody took a look at it for a week.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate you taking the time to leave us a response, Elizabeth! Please don't hesitate to reach out to us if there's anything more we can do!
Very Happy Customer.
Always a pleasure dealing with employee's in the Service Dept. Very professional and treat you like family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sandra, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Chrysler Dodge Jeep RAM and FIAT North Columbus. If there is anything more we can do for you, please don?t hesitate to reach out. Come back and see us any time! Take care!
Air tire pressure indicator.
Had a tire pressure indicator replaced what cost me $220.00 minus $50.00 for the part. The cost of the part was not a problem. The $170.000 labor was a little much. For just replacing a tire stem don't you think?
- Customer service 4.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thomas, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chrysler Dodge Jeep RAM and FIAT North Columbus!