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Joe Machens Capital City Ford

(7,745 reviews)
Visit Joe Machens Capital City Ford
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–6:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–6:00pm 7:00am–6:00pm
Friday 8:00am–6:00pm 7:00am–6:00pm
Saturday 8:00am–6:00pm 7:00am–6:00pm
Sunday Closed Closed
2024 state dealer award
View 12 awards
2024 state dealer award 2023 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 467-3637 (866) 467-3637
Used (866) 467-3217 (866) 467-3217
Service (866) 467-5420 (866) 467-5420

Reviews

(7,745 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Joe Machens Capital City Ford from DealerRater.

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I bought a car.

I bought a car. that is review enough. We’ll see what the service is like

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The whole process was easy, hassle free and it was a good

The whole process was easy, hassle free and it was a good experience, all the way around

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Good experience.

Good experience. No nonsense negotiations. Everyone was professional and took a lot of the stress out out of the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Thomas was a real pleasure to work with.

Thomas was a real pleasure to work with. The whole team worked very hard to get me my bronco and I love it. I highly recommend Thomas Barker . It was a great car buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Michael was great.

Michael was great. He was very accommodating personable and very thoughtful. You knew I was coming from out of town and made everything ready by the time I got there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

This was one of the best experiences we have had when

This was one of the best experiences we have had when purchasing a vehicle. It started with a phone call and progressed to an in person visit. Gavin was very Professional and helpful throughout the purchase. At every step the people who work there were willing to help in any way. We can definitely recommend this business. Josh Helped us through all the paperwork and we found out he shares similar interests with my husband. It was quite a nice conversation and exchange of ideas. Our next vehicle purchase will probably be at this location.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Good, knowledgeable, and friendly staff.

Good, knowledgeable, and friendly staff. They were willing to work with me and answered all my questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Josh was very professional and easy going and was very

Josh was very professional and easy going and was very polite and accommodating. No pressure and the team worked together to provide a pleasant buying experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

46000 dollar ish pickup and I felt like I was

46000 dollar ish pickup and I felt like I was inconveniencing the sales staff. Overall worst buying experience I’ve had to date

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had a very amazing experience.

I had a very amazing experience. I would highly recommend to anyone. They got me in and out in faster then any other dealership has in the past.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.