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Joe Machens Capital City Ford

(7,743 reviews)
Visit Joe Machens Capital City Ford
Sales hours:
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Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–6:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–6:00pm 7:00am–6:00pm
Friday 8:00am–6:00pm 7:00am–6:00pm
Saturday 8:00am–6:00pm 7:00am–6:00pm
Sunday Closed Closed
2024 state dealer award
View 12 awards
2024 state dealer award 2023 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 467-3637 (866) 467-3637
Used (866) 467-3217 (866) 467-3217
Service (866) 467-5420 (866) 467-5420

Reviews

(7,743 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Joe Machens Capital City Ford from DealerRater.

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AWSOME dealership!

AWSOME dealership! Was looking for a used car and saw several Ford Edge. I met with Bo Heavin. He made the entire car buying an enjoyable experience. He is very knowledgeable and answered all my questions. He is very pleasant and not pushy. Financing was a breeze and very fast! Christian Connite assisted us and the whole experience was great

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Friendly staff, a great place to do business with.

Friendly staff, a great place to do business with. Bo was awesome to work with on my purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

The staff was friendly and helpful.

The staff was friendly and helpful. I took one star off because they could improve on communication.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Thomas Barker was great.

Thomas Barker was great. 10/10🥦 Will be reccomending to friends/family and reaching out to him for any future endeavors.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

This was a great car buying experience.

This was a great car buying experience. It was worth the drive from St. Louis. We will definitely look here when we are buying a car in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Absolutely outstanding experience!

Absolutely outstanding experience! Joe Machens was professional, welcoming, and honest from start to finish. Mike went above and beyond—no pressure, super knowledgeable, and genuinely cared about getting me the right vehicle. I left feeling confident and valued. Highly recommend both the dealership and Mike for top-notch service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Eveything was great but the doc fee of 500 is too much.

Eveything was great but the doc fee of 500 is too much. 250 is plenty. Did eveything they told me they would do

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Ive had a great experience on both vehicles i have bought

Ive had a great experience on both vehicles i have bought and Mike Gross is amazing to deal with!

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Thomas and the business guy were courteous, efficient and

Thomas and the business guy were courteous, efficient and went above and beyond to help us trade vehicles.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The employees were great to work with and made every

The employees were great to work with and made every effort to get me a deal in my price range after my other vehicle was totaled by a deer, which means I hadn’t really prepared to buy a new car. Then when I had to come back to do some paperwork they even worked out a situation to loan me the car I was buying so I didn’t have to inconvenience another person to drive me back to the dealership. Definitely recommend Joe Machens.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.