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Ken Pollock Ford

(316 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–4:00pm 8:00am–12:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (888) 419-9170 (888) 419-9170
Used (888) 482-7193 (888) 482-7193
Service (888) 482-7195 (888) 482-7195

Reviews

(316 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ken Pollock Ford from DealerRater.

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Party time

Jesse is the man. All you guys are great. I got the ST I wanted at the price I wanted. Top notch dealership and great sales tactics.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations! We think you are top notch, too! We appreciate you choosing Ken Pollock Ford Lincoln. Thank you for the review!

Pleasant and easy

Salesman had originally quoted us the wrong rebates , but was cleared up shortly. All people we dealt with were very pleasant. Overall a very good experience. We will looking forward to Future business with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We apologize for the miscommunication but are happy that everything worked out in the end.Welcome to the Ken Pollock Ford Lincoln Family! Enjoy your new vehicle!

used truck

Bob was very helpful in getting the deal done. With working in a remodeling atmosphere with on top of his game. See Bob when looking for a new/used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Pardon our dust while we remodel! We are very pleased to hear Bob was able to get you into your new vehicle. Thank you for taking the time to review your experience.

Bob Thennes

Bob has always been very professional in every way. We have purchased many vehicles when it was Zeisloft. We hope the experience with Pollock is as rewarding as it has been with Zeisloft. This is the first vehicle we purchased since it became Pollock.. Bob Thennes has always been our salesman and he is outstanding. We enjoy doing business with him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
2 people out of 2 found this review helpful.
Dealer response

We thank you for giving us the opportunity to continue to earn your business. Bob is a valued member of our team who cares very much about his customers. We are here for anything you may need. Thank you for the review!

This dealership is very friendly and very thorough.

They take great care of their customers. They take their time with you. You can definitely tell that they care about their customers and their experience. Definitely a quality place. Ask for Bob, he will make you feel comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We love our customers! It is our main goal to make the car buying process as simple and enjoyable as possible. From selecting the vehicle, to finance, to maintenance down the road, we are here to help every step of the way. Welcome to the Ken Pollock Ford Lincoln Family!

Ford Escape Purchase

Bob Thennes is a great salesman his experience and knowledge is what you need when purchasing a new car. I recommend him to all of our family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! Welcome to the Ken Pollock Ford Lincoln Family!!

Ford escape

Bob thennes sold us our ford escape and he was an excellent salesman! I would definitely recommend Bob Thennes he always welcomes you with a smile! He is one of the honest car salesman i have ever had the pleasure to meet!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave a review! Bob works hard for his customers and appreciates your trust in him. Welcome to the Ken Pollock Ford Lincoln Family!

Good buying experience

Tyler was very helpful and informative. At no time did we feel pressured. Overall our buying experience was very good. I would recommend Tyler for future customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your vehicle purchase! We believe in finding the right vehicle for each customer however long it may take. We are delighted to hear how pleased you are with your experience. Thanks, again!

Would recommend this dealer

I had a very good experience at Ken Pollack Ford, I worked with Bob Thennes, he was kind, courteous and worked very hard to make a deal. I liked that Ken Pollack Ford also gives you a courteousy oil change even when buying a used vehicle, most other places don’t. If someone was looking for a new/used Ford or Lincoln i would recommend Ken Pollack.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review and congratulations on your recent vehicle purchase! We appreciate all of our customers and are here for anything you made need. Welcome to the Ken Pollock Ford Lincoln Family!

Satisfied

They located the Jeep I wanted and brought it back to they're dealership. Worked out a satisfactory deal and closed it in one evening.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations! We are happy to have been able to find just the right Jeep for you. We appreciate you taking the time to review your experience. Thanks, again!