Neil Huffman Honda of Frankfort

The salesman told me the car was available before I left Chicago. After driving more than 6 hours to get to the dealership, they told me it had already been sold. They offered me nothing but a much more expensive car. This was the worst car experience I've ever had. I Don't recommend this dealer.

Neil Huffman provided exceptional service when buying my 2017 Ridgeline. Salesman Bryan Turnage was very knowledgable about the truck and made for an excellent buying experience.

I have heard of dealer scams to drag customers to their lot; this one beats all. Here is what happened. I found a new 2017 Ridgeline on cars.com. I inquired with the dealer as to the availability. They assured me the new Ridgeline was still available and they were ready to make a deal.. When I arrived at the dealer (48 mile from my house), the Ridgeline was there. It had trash and cigarette butts and a big scratch in the bed. Additionally, it had over 5500 miles on it, not the advertised 6 on the listing or 22 on a picture. Now i don't know if the salesman thought this was my first car buy or if i was just stupid, but he proceeded to tell me "if this is not what i want, they can locate me another one." They just suckered me on to the lot, and he really thought i was going to do business with him. Really?

Trae Walker was our salesman when we were purchasing a new 2017 Honda CR-V. Trae was very knowledgeable of the vehicle and was easy to work with and made the car purchase a pleasant experience. I also had a chance to watch the service department personnel while I was having a paint protection coating applied by the service department. They were courteous and professional with the customers that were there for car service.

Trae Walker was our salesman when we were purchasing a new 2017 Honda CR-V. Trae was very knowledgeable of the vehicle and was easy to work with and made the car purchase a pleasant experience. I also had a chance to watch the service department personnel while I was having a paint protection coating applied by the service department. They were courteous and professional with the customers that were there for car service.

They need to learn customer service, and how to deal with customer Their personal has no way to deal with customers No even a smile Their service not as was I am moving to another dealer The previous deal and staff were a lot better after this the general manger at Frankfort KY 40601 Steven al-Jabiri called me and he apologize for such unexpected behavior and they fix the issue in less than 30 minits

They need to learn customer service, and how to deal with customer Their personal has no way to deal with customers No even a smile Their service not as was I am moving to Toyota they previous owner had better service

Bought a car today and couldn't be happier with the whole staff. Steve and Jason were great and got me into the car I wanted. Thankful for their help and work.

The general manager worked with my difficult trade and made it happen

Had a very pleasant experience purchasing my new Honda from John Ballback. All of the employees I came in contact with was friendly and made me feel as if I had know them for years..