Reviews
Write a revieweos repair
Repair service people worked me in very fast to find my problem and fixed it in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your thoughts, Martha! We're glad that everything was completed in a timely manner and we were able to get you back out on the road. Please don't hesitate to reach out to us if there's anything more we can do!
New VW purchase-ask for Shawn Chayban
I went to Bert Smith VW to purchase a Tiguan because it has three rows and can fit three car seats. I was referred by others who recently purchased a VW and they highly recommended Shawn Chayban. Shawn was great to deal with! The best way I can describe Shawn is that he is an easy going guy that is honest and isn't going to push you, trick you or try to talk you into making a poor decision. I am extremely happy with my purchase and it was a pleasure working with Shawn.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ryan, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
New car purchase
My salesman Shawn was awesome highly recommended! Fast friendly service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Karen, we are very happy to hear Shawn provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
VW Jetta
Good service by William. William is fast and does great work.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jonathan, thank you for your kind review; we are happy to pass along your comments to the team here at Bert Smith Volkswagen! If you have any further questions, please give us a call. We're always happy to help!
Susan Cornelius
Efficient and friendly service. Even washed my car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sue, thank you for sharing your response to our staff's outstanding service! Please don't hesitate to reach out if there's anything additional we can do for you.
Talked with Earl on the phone and JoJuan thru text
Talked with Earl on the phone and text with JoJuan. They worked hard to hammer out a great deal. Very happy with our new 2019 Tiguan. They even got the color combination my wife insisted on from another VW dealer...thats called going the extra mile...Thanks a million Bert Smith ! 5 Stars all the way!!!--
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new Tiguan! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Great Experience
Shawn from Bert Smith was great. He explained each and every detail of the car without any hesitation. Would buy all over again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Gabrielle, thank you for your kind review! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Bert Smith VW
Always outstanding service. William is the best and very accommodating
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Bert Smith Volkswagen, St. Petersburg Florida
Excellent Service from the repair area , William was very professional and explained everything to me. I would highly recommend the sales department if you?re ever in the market for a new vehicle ask fir Christine Krueger.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Diane, your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience here at Bert Smith Volkswagen! Have a great day!
Purchase of 2019 VW Beetle
Brian was very professional and a pleasure to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Courtney, we're glad to hear you enjoyed working with Brian! We sincerely thank you for the positive review, and look forward to seeing you again soon. Drive safe!