Bert Smith Volkswagen

I was shopping for a new car. This is really a big deal for me and it's been a long time since I was truly able to "shop" for a new car. I went to a different dealership and my experience was just ok. I made a cold call to Bert Smith VW and was lucky enough to have Shawn Chayban answer the call that day. When I arrived at the dealership Shawn had 3 Jetta models ready for me to test drive. Shawns personality was easy going and empathetic to my wants and needs. I can honestly say that the buying experience with Shawn and Bert Smith VW was a breeze. Thank you Shawn! I love my new car and I appreciate you making yourself available me by answering your phone and returning calls and messages! YOU ROCK

We are a VW family and bought our new Atlas Cross Sport a couple days ago. Jeremy Corbin was our salesperson and was top notch! In fact, everyone we dealt with, was very accommodating (general manager, finance) and got the deal done with little issue and not too much time at the dealership. We bought from this dealer a few years ago and then went to a competitor in the area, glad to be back with our closest VW dealer. Go see them and especially Jeremy, you won’t be disappointed.

I was shopping for a VW Tiguan for about a month and had spoken to and visited 3 dealerships. Shawn C. at Bert Smith was just simply amazing. I decided after dealing with him that I would buy my car from Bert Smith because of Shawn. He was honest and did everything he said he would do. Not only did he give me the best price of all the dealerships that I had negotiated with (including out the door prices / the breakdown of fees), he did it without making me haggle. He was respectful of me and my time. He responded to every text and phone call almost immediately even on his day off. He responded even after I had already purchased my car and the sale was over. I was so impressed by his professionalism and courtesy that I will be buying all future VWs from Shawn. We are a VW family and have purchased 5 VWs in the past 4 years. Shawn has earned all of our future business. I, unfortunately, must contrast this with Lakeland VW - their salesperson, sales manager, and GM were rude, arrogant, and downright offensive. The third dealer was friendly enough but couldn't match Bert Smith's price and was no where near as responsive to questions. I am extremely happy and I so highly recommend Shawn C. at Bert Smith for your future car purchase.

I had my car there serviced and had amazing customer service thanks you

Wonderful experience all under 2.5 hours. I don?t know what else I can say.

The service advisor, Nicholas was very polite and professional in dealing with me as a customer. My service repair was completed correctly and in a short period of time.

I called and they got me in the same day. 40k service and a recall fixed on my car less that two hours.

Brad was incredibly helpful with helping choose the right car. This is the 3rd Volkswagen I have owned in a row - 2 with Bert Smith - so easy to deal with and great cars!

Best car dealership experience I?ve ever had! Thank you Eon and Bert Smith Volkswagen. I am blown away by today?s service. I look forward to coming back to you in the future with more family purchases.

Eon Mohammad sold me a car today his service was excellent. He answered every question I had and demonstrated how to use all the features. Very pleased with his service.