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Friendly Acura Of Middletown

(333 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–8:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed

Reviews

(333 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Emergency repair while visiting family

I was 140 miles away from home(and my local Acura dealer) when a horrible rattle came from the engine on Thanksgiving morning. I took my ‘09 MDX to Friendly Acura of Middletown and was greeted by Kevin, who could not have been nicer. He was able to fit me in and had the repair done that day!! He showed me the parts that were replaced and introduced me to Dan, who did the work. A BIG thank you to Kevin and his team for getting the job done and saving my family from a major headache over the holiday. Total Professionals!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very courteous And patient

Amazing service and fast turn around was very impressed with the patients they had and took care of my lease return I was left with no headache

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Solving the Problem

Recently my EPS light intermittently flashed on and the steering wheel stiffened up while it was happening. I called the dealership and they checked out my RDX eventhough it was near closing time and all the codes checked out fine. When it happened again the following week, they kept my vehicle until they figured out the problem and I am so grateful. Thankfully it was all covered under my warranty.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.

Very happy!

Jeff was very professional and wanted to please. He went above and beyond to get the deal done. The car was clean and perfect. The 2019 RDX is gorgeous and I love it! Thank you Friendly and Acura and Jeff!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service

Friendly Acura is the best dealership. My car would not start the other night. I called Friendly Acura to speak to someone in the service department. I was told that the service department was closed. The told me to hold and the sales manager Ken was trying to assist me over the phone. Ken actually came out and gave me a jump at 7:00pm.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

New car purchase

Positive experience purchasing my new car with the help of salesperson Joseph Gil. The Redesign RDX offers great safety features and provides a great ride.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service dept review

Everyone was great. I would highly recommend them. They were ready for me when I arrived and completed the work quickly and efficiently The free car wash was a nice extra

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Staff

Staff is always helpful and very friendly. Service department was very punctual in fixing a recall and getting back in my vehicle. I waited a little long then told but I didn't mind.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service

Very Friendly and honest. Vehicle was delivered as promised.Always a pleasure coming back for service and other things. The place is clean and accessible to me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Quality problem

RDX had a front struts rattle. Only 6 months old. Phil in Service very helpful. Product quality disappointing for an entry level luxury vehicle, especially from Acura.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.