Friendly Acura Of Middletown

I regret my decision to work with this dealership. I was charged over $500 for motor vehicle fees, but it has now been 9 weeks and they have yet to process the necessary paperwork. Despite multiple attempts to follow up, the dealership has been unresponsive, and when I do hear back, I’m often lied to or gaslighted. I also recently received notice from my lender that they still have not received the necessary documentation to list them as the lien holder on the vehicle. This is a serious oversight and a clear sign of the dealership’s lack of professionalism and attention to detail. The lack of accountability and transparency is unacceptable. If you are looking for reliable service and timely paperwork processing, I would strongly advise against doing business with this dealership. I’m still waiting on a resolution, and at this point, I’m unsure when (or if) it will be resolved.

The sales representative's performance was below our standards; we were overcharged without receiving a satisfactory explanation or apology. Please thoroughly review your invoice before signing.

They were terrible liars, and communication was horrible. They made mistakes and never admit it. And never provided us with an apology

The service was okay. They did the work in a timely manner. The service was okay

Tom, Ken and Perry were all knowledgeable and friendly. They made a car buying experience both seamless and easy.

Their name says it all!! Friendly Acura and that is true. I have to say in all my years (50) of car purchasing and leasing this was truly the best dealership I have ever dealt with. Extremely relaxed and give 100 percent to their customer. I would not deal with another dealership again. It’s Acura for me ☺️

Very nice very professional They help me out with my car I was in an out recommend them for anyone in the area My dealership down the road recommended me to go there to get my inspection since they are machine was down one of the best waiting rooms I’ve ever sat in At a car dealerShip Phone chargers nice TV magazines almost took a nap so comfortable

I brought a 2020 MDX. I had a wonderful experience at the dealership.Go see Eile he’s the best at understanding the assignment. He was very pleasant to work with.

I recently purchased a 2025 RDS from Friendly Acura and had a fantastic experience. DJ and the General Manager Conrad went above and beyond to ensure a seamless and pleasant buying process.

Mansoor was amazing to work with in buying my 2019 Nissan from beginning to end. All papers, explanations, honesty, and delivery were perfect. Thank you.