Reviews
Fast and friendly service.
Fast and friendly service. Got my car back ahead of time, which was a plus!
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
They were great.
They were great. Very friendly and knowledgeable about their vehicles. I enjoyed working with them.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Dropped off for a Monday appointment, didnt get a simple
Dropped off for a Monday appointment, didnt get a simple diagnosis until early Wednesday. Held my car for 2 more days without repair. Calls to the service rep to return and repair went unanswered and without response.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.
Had an appointment which means nothing.
Had an appointment which means nothing. When you arrive they share 48-72 hours for diagnostic service and it was 72 hours.
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- Quality of repair —
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
The department was easy to work with and the employees
The department was easy to work with and the employees were pleasant. Work was done as promised.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We sincerely value your business and look forward to your next visit!
Everything was perfect.
Everything was perfect. I appreciate the service they gave me. The service manager was great and when he told me vehicle will be ready, it was ready to go
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Jim Ellis Buick GMC as your first choice for all your automotive needs!
Muy Amables y sin precios escondidos , muy placentera
Muy Amables y sin precios escondidos , muy placentera compra. Sin tantos rodeos, muy buena comunicación.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Ellis Buick GMC.
JUAN URDANETA is ALL I should say!
JUAN URDANETA is ALL I should say! Juan was THE best in handling everything and all paperwork required for my recent purchase prior to me coming on the lot. He was proficient, easy to work with and very professional in making sure I made my sons baseball practice on time. His prompt and immediate responses to my questions or concerns were addressed head on. Thank YOU Juan for making my truck buying experience pleasurable and quick! His quote is you’ve WON with Juan and that was certainly the case!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wow, we're glad you had such a wonderful experience with us!
The first time I brought my car here was because I was
The first time I brought my car here was because I was having issues with my engine. After they gave me a call and said my car was ready the same day I picked it up my engine light came right back on and didn’t go off. So I kept calling but they seemed to never receive my calls after a day I returned my car and had them see what issue they couldn’t fix. I received my car again and this time my light came on so they put me in a lender and kept my car for some days to see what the issue was. After 4 days I received my car back and it’s working fine.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 676-3287 to discuss your concerns, as your satisfaction is of utmost importance to us.
Jim Ellis Experience
My overall experience with this dealership has been positive and I really have no complaints.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for choosing Jim Ellis Buick GMC as your first choice for all your automotive needs!