Jim Ellis Buick GMC

This dealership went over and beyond to make sure I was happy when buying my 2023 Yukon XL Denali. Lenell was fantastic to work with.

Vehicle have the same problem. I Had to take it to another dealership. Unprofessional service.

I purchased a 2018 GMC Yukon from this dealership several years ago. I have left several VM's and sent an email to Mark Starks to call me regarding my GAP insurance. Here we are two weeks later almost and I still can't get a response from him! Very disappointed!! Expected more from this dealership. This will definitely be my last purchase from this dealership.

Truck have same problem they said they fix. Have to take it to another dealership.

Friendly employees. Efficient protocols. Kept up to date with text communication. Appropriate pricing. An excellent experience.

Having your vehicle break down is a very frustrating and difficult time in itself. This was even more difficult for me as I was beginning my vacation and totally out of my home area when my 2019 GMC Yukon broke down. I explained this to Tim early Saturday morning (July 22, 2023) as we were being dropped off by AAA with our broken vehicle. He committed to performing a diagnostic and providing more details by Monday or Tuesday of the following week. This was totally fine with me as we were flying to Vegas and wouldn't arrive back to the Atlanta area until Thursday evening. On Tuesday evening, I had not heard from Tim at all so, I called to check status. I was told Tim was the only service advisor working that week and he would need to call me back. By Thursday, there was still no response from Jim Ellis GMC so, I just booked a flight from Vegas directly back to Jacksonville as I didn't have a way home. I was finally able to reach Tim Thursday morning upon returning to Jacksonville. He explained how extremely busy they've been and how he only has one transmission tech; however, he would get a diagnosis to me by the end of day. This was the only poor commitment kept. Tim called later in the day to inform me I needed a transmission valve (of some sorts) and cost would be $2600. I was less than 1000 miles outside the extended warranty. At that time, I didn't confirm if I wanted work completed, I told him to allow me to do some research and I would call back. Of course, I tried to call back the same day to confirm I would allow the work to be done. I left a message on Tim's voicemail and also texted their text messaging system. NO RESPONSE! On, Monday, July 31, 2023, I called back to confirm if the work was being completed and parts ordered. He confirmed it was in progress. On Tuesday, August 1, 2023, Tim called to advise my entire transmission needed to be replaced and cost would be $6700. My vehicle was not ready for pickup until Thursday, August 3, 2023. We then made arrangements to travel back to GA on the following Monday. The communication throughout this 2 week process was horrible! I DO NOT recommend this company at all. If I could rate 0 stars, I absolutely would. I feel like the misdiagnosis or change in diagnosis was done with malice after I called to request a supervisor. A supervisor never called me back by the way. Do better Jim Ellis! I work with my service advisor in Jacksonville and have never had these kinds of issues.

Words cannot express how satisfying is was dealing with those mentioned above. My name is Zola Thurmond and my husband is the CEO (Chief Operating Officer of DeKalb. Kudos to the Ellis family,

I took my vehicle to this dealership in June to a few things fixed on the vehicle, I'm getting it back in July with nothing but an oil change done. Theodore Weinheizher was the service advisor I have ever had, he never kept me "advised" on what was going with my vehicle for the whole month it was up there. I had to make all the calls to the warranty company and keep calling the dealership to see if I speak with him, I only got in touch with him once. Very unprofessional, nonchalant attitude. When I got my vehicle back it looked like someone just ransacked my vehicle, my child's car seat was broken, cargo net had been tampered with and I asked for it to be detailed and that was not done. I feel mistreated and taken advantage of. I will NEVER go back to this place the WORST service.

Service was fantastic. Answered all my questions and worked with us to secure extended warranty

Having your vehicle break down is a very frustrating and difficult time in itself. This was even more difficult for me as I was beginning my vacation and totally out of my home area when my 2019 GMC Yukon broke down. I explained this to Tim early Saturday morning (July 22, 2023) as we were being dropped off by AAA with our broken vehicle. He committed to performing a diagnostic and providing more details by Monday or Tuesday of the following week. This was totally fine with me as we were flying to Vegas and wouldn't arrive back to the Atlanta area until Thursday evening. On Tuesday evening, I had not heard from Tim at all so, I called to check status. I was told Tim was the only service advisor working that week and he would need to call me back. By Thursday, there was still no response from Jim Ellis GMC so, I just booked a flight from Vegas directly back to Jacksonville as I didn't have a way home. I was finally able to reach Tim Thursday morning upon returning to Jacksonville. He explained how extremely busy they've been and how he only has one transmission tech; however, he would get a diagnosis to me by the end of day. This was the only poor commitment kept. Tim called later in the day to inform me I needed a transmission valve (of some sorts) and cost would be $2600. I was less than 1000 miles outside the extended warranty. At that time, I didn't confirm if I wanted work completed, I told him to allow me to do some research and I would call back. Of course, I tried to call back the same day to confirm I would allow the work to be done. I left a message on Tim's voicemail and also texted their text messaging system. NO RESPONSE! On, Monday, July 31, 2023, I called back to confirm if the work was being completed and parts ordered. He confirmed it was in progress. On Tuesday, August 1, 2023, Tim called to advise my entire transmission needed to be replaced and cost would be $6700. My vehicle was not ready for pickup until Thursday, August 3, 2023. We then made arrangements to travel back to GA on the following Monday. The communication throughout this 2 week process was horrible! I DO NOT recommend this company at all. If I could rate 0 stars, I absolutely would. I feel like the misdiagnosis or change in diagnosis was done with malice after I called to request a supervisor. A supervisor never called me back by the way. Do better Jim Ellis! I work with my service advisor in Jacksonville and have never had these kinds of issues.