Reviews
Write a reviewTyler is great! And knows the product
Those people are knowledgeable, efficient and relate to customers very well. They are spot on with every step of the buying process and can get you out the door with a new ride in short of 3 hours.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much for the great review! We're glad you had such a great experience at our Neil Huffman dealership. :) We hope we can help you again the next time you need us!
Best Dealership in Louisville
This is the place to look and shop for cars. They treat you like family. From the guys that cleaned and detailed my car to the Management. They went out of their way to find me a car. Christopher Stewart was my salesman and Tim Roberts was my contact for the Dealership. I couldn't get nervous about buying a car. They explained and took good care of me. Thank You
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wow, what a great review, Molly! We're so glad you had such a good experience at our dealership. :) We try our best to treat customers like family, it's true! We hope to help you out again when you need us!
Love my Tiguan!
I was just gonna' kick some tires... then My Salesman, Chris Noonan led me right to my next vehicle! Although I wasn't sure what I wanted, Chris took my thoughts and indicated that he had the perfect car for me.... and he was right! The 2019 Tiguan met all of my needs and wants! I cant wait to drive it!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Love your username, and so glad Chris helped you find the best car to fit your needs! Thanks for leaving us a great review! :)
Oil change
I received 4 free oil changes with my purchase but it seems hard for them to tell you when the car is done I am talking 2.5 hours and me having to ask the counter if my car is done wood not use the service department
- Customer service 1.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Comments and reviews, positive and negative, are always important to us at Neil Huffman. We give you our sincerest apologies as you did not have the best experience with our dealership. Our General Manager, David Nelson, wants to reach out to you regarding this matter. At your earliest convenience, please give him a call back at 502-448-6666. Thank you.
Fast, easy, straightforward!
Christopher Stewart took great care of us! We were in and out in less than 3 hours with a new car! They were straight up, no pressure. Great experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We try to be as low pressure as possible, Lauren! We appreciate your positive feedback. Congrats on your new car!
Excellent service
I normally hate car shopping but Leilani really walked me through the process step by step. She was never pushy and made me feel very comfortable. Best car buying experience ever!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great, Staci! So glad you had such an easy car buying experience with Leilani. Hope we can help you out again sometime!
Details matter
Salesman was helpful and knowledgeable. Finance manager was efficient but busy. We were 4th in line for 1 person to run all finance paperwork. The wait was too long. Car cleanliness was not great. Dealership had outside garbage cans overflowing, no water, and lot was dirty.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 2.0
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We're sorry you didn't have a 5 star experience at our dealership, Robert. We would like to make it right. To better assist you with these issues, please send our Corporate Response Team an email at contactus@neilhuffman.com with your concerns and we would be happy to answer them. We look forward to hearing from you.
Interested buyer
Good attention to my needs. Comfortable discussion with Tyler and conclusion to the purchase was quick and satisfactory to both parties. Clean-up prior to delivery was very good.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're so glad you had a great experience at our dealership, Jerry! Thanks for leaving us a great review.
Wonderful Experience
Great Dealership! Deontae Bailey is fun and knowledgeable about the product he is selling - wonderful personality. The entire staff is friendly and professional. Will be a return customer!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're so glad you had a great experience at our dealership, Jeannie! Thanks for leaving us a great review.
BEST DEALERSHIP TO WORK WITH EVER.
If I could give this place more than 5 stars, I would. I began my car buying experience a month prior to moving to Kentucky and was working originally with the dealer from across town. Despite the conversations that we had, both over the phone and via text, that dealer decided to try to pull the wool over my eyes with a bunch of hidden up-sells when I finally made it down there. It was horrible to see a month of hard work go to waste. Thankfully, Neil Huffman was there to do more than just save the day. Within 36 hours, I was able to meet with the wonderful Chris Jackson and Ms. Sherri who were able to help me locate an identical vehicle, offer me a better deal than the other dealership, gave me a seamless time in their financial office, AND even threw in the big, red bow for my car along with a surprise gift with purchase! As a younger female, there is nothing one tends to dread more than the car buying experience and it was scary enough for me that I wouldn't have my dad in the office with me during purchase. Neil Huffman did everything in their power to make sure that I felt safe and confident with my car buying experience and I could not be more grateful for all that they did for me. I've found my car dealer for life! Thank you, Neil Huffman!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wow, we're so glad you had an amazing experience at our dealership, Megan! Thanks for leaving us a great review.