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Lithia Chrysler Dodge Jeep RAM Fiat of Spokane

(1,671 reviews)
Visit Lithia Chrysler Dodge Jeep RAM Fiat of Spokane
Sales hours: 10:00am to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 10:00am–5:00pm Closed
2021 state dealer award
View 4 awards
2021 state dealer award 2018 state dealer award
2021 consumer dealer award 2018 consumer dealer award
New (877) 712-6181 (877) 712-6181
Used (877) 797-2926 (877) 797-2926
Service (877) 335-4895 (877) 335-4895

Reviews

(1,671 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Chrysler Dodge Jeep RAM Fiat of Spokane from DealerRater.

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We brought our Jeep in for routine maintenance plus a...

We brought our Jeep in for routine maintenance plus a couple of issues. Our concerns were handled with two software updates and we were on our way. Personnel were polite, pleasant, and very helpful. I would definitely recommend their service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience. We look forward to serving you in the future!

Unbeatble Prices

I looked all over auto prices in Spokane and Lithia was the most competitive, so I drove 51 miles and bought the Charger R/T I originally came over to try a Charger SXT, but Eric knew I lost a modified Mustang SVT COBRA - he just knew a V8 was more my style and once I test drove it - despite being VERY impressed by the SXT, I could not resist the R/T ( and probably would have bought a SCAT PACK if you had one)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your review, we appreciate your business and hope you think of us the next time you need a new car!

Everyone at Lithia Newport location is wonderful! They...

Everyone at Lithia Newport location is wonderful! They truly care about their customers and always go the extra mile. I highly recommend them to everyone I know. :)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the kind words. We’re here to help serve you in the best way possible. We’re glad to hear we could help you in your time of need!

With my diesel truck, i trust that their going to get my...

With my diesel truck, i trust that their going to get my truck fixed right, each time. I can go get the same services done cheaper, but i trust that quality work at Lithia. On another note, im not impressed with sales. During this last summer i spoke to a sales rep and waa trying to trade a vehicle. That sales rep was misleading and treated us poorly. We went to dishman dodge where the sales rep there gave us far superior service and traded our vehicle without any hassle. As far as the service department goes, we appreciate the quality of work in fixing and maintaining my truck

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re sorry your service wasn’t satisfactory. We care about your feedback and appreciate you voicing a concern. Give our customer service a call at 877-548-4427 so we can learn how to best serve you!

Excellent service and department teamwork. The service...

Excellent service and department teamwork. The service was performed quickly and close to the estimate provided. I will certainly be back at this location for future needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience. We look forward to serving you in the future!

Just recently moved to Spokane and wanted to continue my...

Just recently moved to Spokane and wanted to continue my relationship with Lithia for service. I found this dealership and have had a great service experience. Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your experience! We’re so happy to hear that our service manager went out of their way to help you. Our staff is dedicated to providing the best service possible.

Great service! Ann was very professional and helpful....

Great service! Ann was very professional and helpful. They did a nice job changing my oil and air filters. I highly recommend the service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thanks for leaving us such a wonderful review! We are glad that you loved our services. Our dedicated staff will be pleased to learn of your high praise.

My Jeep Rubicon needed to have the computer updated to...

My Jeep Rubicon needed to have the computer updated to match the tires that came with it. The service dept took two hours and only adjusted the tire size. Said they could not adjust the TPMS. So either I go to another dealer or purchase a after market device to do it myself.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service. Got me in really quick (2 days) and we’re...

Great service. Got me in really quick (2 days) and we’re able to find and use my extended warranty with no issues. I will definitely be back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thanks for your kind words and support! We look forward to providing you with the best customer service possible.

I was rushed out of there after driving 7 hours from...

I was rushed out of there after driving 7 hours from Montana. Felt like my purchase wasn’t important. Not to mention never met my salesman who sold me the car over the phone. Ended up dealing with another salesman who rushed my purchase. Also, the gentleman who went on my test drove with me said “Are we done here?” when I was looking under the hood. Horrible experience but the car is everything I was looking for so that’s about all the good that came from it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.