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Lithia Chrysler Dodge Jeep RAM Fiat of Spokane

(1,671 reviews)
Visit Lithia Chrysler Dodge Jeep RAM Fiat of Spokane
Sales hours: 10:00am to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 10:00am–5:00pm Closed
2021 state dealer award
View 4 awards
2021 state dealer award 2018 state dealer award
2021 consumer dealer award 2018 consumer dealer award
New (877) 712-6181 (877) 712-6181
Used (877) 797-2926 (877) 797-2926
Service (877) 335-4895 (877) 335-4895

Reviews

(1,671 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Chrysler Dodge Jeep RAM Fiat of Spokane from DealerRater.

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Dropped off jeep For maintenance that was done in a very...

Dropped off jeep For maintenance that was done in a very professional time was treating with honesty and respect Like they always have in the past with the services I’ve done on Dodge Ram.. experience is very outstanding service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience. We look forward to serving you in the future!

Found the Service Dept to be Professional Courteous...

Found the Service Dept to be Professional Courteous Timely Knowledgeable and would listen to all of our concerns and took the time to explain solutions and costs. Julie was exceptional

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We believe that customer feedback is a valuable resource and we welcome your comments.

Lie to customers claim to have fixed the problem, but...

Lie to customers claim to have fixed the problem, but then you have to bring it back for it to be fixed on 3 separate occasions. Tech's have no idea what they are doing. Broke my tire sensors then the dealer expects me to pay for it when it was the tech who broke it. No free oil changes when you buy a warranty. These guys use the Mopar warranty to fix the issues the car they just sold you has. They know what's wrong before they sell it. That's why they rope you into paying for a five thousand dollar warranty. That way they don't pay a dime out of pocket to fix the issues the automobile has. Bad business and I will never buy a car from this place ever again. Poor everything over all.

Rating breakdown (out of 5):
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  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service department was outstanding, from the service...

The service department was outstanding, from the service writer, the floor staff, and the maintenance personnel, first class job, my car is safe, and ready to drive. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We love hearing how we’ve helped! Thanks for your kind words. We look forward to helping others just like you.

Celina and Josh were very easy to work with. I appreciate...

Celina and Josh were very easy to work with. I appreciate them helping us find the right vehicle at a very low rate. We will definitely be purchasing our next vehicle from Celina and Lithia.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your positive feedback. When we receive such positive feedback, we know that we have done our jobs well. Please think of us when you need a new car!

I was really disappointed with my service visit. This is...

I was really disappointed with my service visit. This is my first new truck that I purchased from here, and was hoping for better treatment.

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  • Overall experience 2.0
  • Does not recommend this dealer
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0 people out of 0 found this review helpful.

Both times that we have gone to Lithia Chrysler it has...

Both times that we have gone to Lithia Chrysler it has been poor customer service. If I could I would have given it zero stars. We have a lifetime oil service and have gone to Lithia HONDA in Medford, Or and Lithia jeep dodge in tri-cities, Wa and both places have been excellent service.

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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

sales was very friendly and did everything they could to...

sales was very friendly and did everything they could to get you in a car. financing was a little harder to work with, was unable to reach desired payment even after being called back being told no problem

Rating breakdown (out of 5):
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  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for letting us know there was a problem. We’d love to hear more about it and help you further. Please call our customer service at 877-548-4427.

Thorough service. Very pleasant and responsive to my...

Thorough service. Very pleasant and responsive to my request for service. Got the vehicle in and out of service in a timely manner. Great job.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thanks for your kind words and support! We look forward to providing you with the best customer service possible.

Jenny Hawk made buying a car so easy! She took the...

Jenny Hawk made buying a car so easy! She took the guesswork and hassle right out of the process. Thank you for helping me buy my first car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for working with us and leaving a great review. We hope your purchase leads you to beautiful destinations.