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Lithia Chrysler Dodge Jeep RAM Fiat of Spokane

(1,671 reviews)
Visit Lithia Chrysler Dodge Jeep RAM Fiat of Spokane
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 10:00am–5:00pm Closed
2021 state dealer award
View 4 awards
2021 state dealer award 2018 state dealer award
2021 consumer dealer award 2018 consumer dealer award
New (877) 712-6181 (877) 712-6181
Used (877) 797-2926 (877) 797-2926
Service (877) 335-4895 (877) 335-4895

Reviews

(1,671 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Chrysler Dodge Jeep RAM Fiat of Spokane from DealerRater.

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The salesperson had the vehicle ready for my inspection...

The salesperson had the vehicle ready for my inspection and test drive when I arrived. She answered all my questions. She was courteous and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thanks for leaving us such a wonderful review! We are glad that you loved our services. Our dedicated staff will be pleased to learn of your high praise.

They take care of you as soon as you drive up. They give...

They take care of you as soon as you drive up. They give you the best avenues to take. Very helpful and the best prices. The new general mmm manager is great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience. We look forward to serving you in the future!

Everyone was friendly, professional and the work was done...

Everyone was friendly, professional and the work was done quickly they had fresh coffee and the waiting room was clean. We were also able to go out and look at the vehicle inventory while we were there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Our customers rock! Thank you so much for leaving this awesome review. We appreciate you. Have a great day!

This was the easiest and fastest car buying experience...

This was the easiest and fastest car buying experience that I’ve ever had. Jeff and I were able to negotiate all pricing ahead of time. When I arrived, the vehicle was detailed and ready to go. Jeff walked me through all of the features. Josh had the paperwork in order. I was in and out in under 30 mins.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Your new ride looks awesome! Congratulations on the purchase. We loved helping you. Happy driving!

Good service advisors and service technicians. Got in...

Good service advisors and service technicians. Got in for service sooner than expected. Work was completed on time. Exact nature of repairs needed were fully explained.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the awesome review! We appreciate your feedback and support.

Service was good. However, much to be desired in...

Service was good. However, much to be desired in customer service aspect of answering calls. We tried numerous times to call for an appointment. Each time voicemail kept sending me in an endless loop. NEVER was able to speak to a person and nobody returned my call when I finally got to leave a message.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We believe that customer feedback is a valuable resource and we welcome your comments.

Lithia service department is always great. They complete...

Lithia service department is always great. They complete the work in a timely manner and it is always done to our satisfaction. I would recommend Lithia to anyone I know who is looking for an automobile.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Our customers rock! Thank you so much for leaving this awesome review. We appreciate you. Have a great day!

Tyde was great help in sales! Saved his sales when...

Tyde was great help in sales! Saved his sales when finance guy Chris made me mad by trying to forcé extended warranty on me and got mad after I refused. I was out the door if not for Tyde coming out to talk to me and himself doing paperwork on my purchase!

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for letting us know there was a problem. We’d love to hear more about it and help you further. Please call our customer service at 877-548-4427.

John at Lithia was extremely helpful and very...

John at Lithia was extremely helpful and very informative. He really worked hard to help us get into the right vehicle at a price we can afford. They really took care of us and we love our new family van! Thanks John, and thanks Lithia Chrysler Dodge Jeep Ram FIAT of Spokane! We will be back again for sure!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear you are happy with your service yesterday. It was our pleasure to help you pick out the perfect vehicle. Happy driving!

Simply amazing. Great service. Even better people. Felt...

Simply amazing. Great service. Even better people. Felt very well taken care of. Employees were personable. They truly cared about me and what I wanted. And gave me exactly what I was looking for. Thank you!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review, we appreciate your business and hope you think of us the next time you need a new car!