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Lithia Chrysler Dodge Jeep RAM Fiat of Spokane

(1,671 reviews)
Visit Lithia Chrysler Dodge Jeep RAM Fiat of Spokane
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 10:00am–5:00pm Closed
2021 state dealer award
View 4 awards
2021 state dealer award 2018 state dealer award
2021 consumer dealer award 2018 consumer dealer award
New (877) 712-6181 (877) 712-6181
Used (877) 797-2926 (877) 797-2926
Service (877) 335-4895 (877) 335-4895

Reviews

(1,671 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Chrysler Dodge Jeep RAM Fiat of Spokane from DealerRater.

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I worked with celina and she helped find me a nice...

I worked with celina and she helped find me a nice affordable car. She was overall friendly & helpful. I would recommend purchasing a vehicle through her.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving such a nice review. We are glad that you and family loved our services. Our dedicated staff will be pleased to learn of your high praise.

Showroom was clean and friendly atmosphere. Our salesman...

Showroom was clean and friendly atmosphere. Our salesman was very patient and not overbearing. I would recommend him to friends. Finance guy was not. He told us the protection plan ,(added warranty)we could purchase was only a $ 100.00 deductable. It is actually a $200 deductable. So he lied.We were supposed to get a 3 month deferral on our first payment, but we didn't. Those little things that make a good sale ,he was deceivingly, so my customer. experience that I share with friends and family hurt your dealership.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We’re sorry to hear there was an issue. Please call us at 877-548-4427 so we can resolve this problem. We look forward to hearing from you!

Taking my car there to have the oil changed is always a...

Taking my car there to have the oil changed is always a pleasure! They treat my car very special! They treat my wife and little dog like family!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to share your thoughts with us. We take pride in giving outstanding service to every customer and we're overjoyed to receive your appreciation.

Courteous and fast service

We did not get the price for the vehicle that we were hoping for and the Sales Manager did let us know in a snappy tone that he is sorry “the vehicle didn’t fit into our budget”. We ended up buying it because James was very professional and friendly all the time. Josh did a great Job with the financing and it went all as fast as possible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We value our customer's opinions and would like to thank you for bringing this to our attention. Please call us at 877-548-4427 so we can learn more.

Best car buying experience. Jeff was super helpful and...

Best car buying experience. Jeff was super helpful and patient and I appreciate all his help. The staff was more than willing to help anyone who walked in.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the awesome review! We appreciate your feedback and support.

Ann George was super nice and courteous and made sure my...

Ann George was super nice and courteous and made sure my truck's oil change was quick. Chris George smiled and greeted me as well.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re very happy to hear you had a good experience. We take pride in our customer experience.

Service was excellent, very efficient. Work was done on...

Service was excellent, very efficient. Work was done on time and within estimated cost. Kris communicated well keeping me apprised of progress. Great experience overall!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! It’s customers like you that make our job wonderful. We look forward to serving you again.

Super fast, thorough and professional. It is just another...

Super fast, thorough and professional. It is just another reason why I am so glad I purchased my vehicle from Lithia! I love (LOVE) doing business with them. I will never buy another car anywhere else.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are grateful for your feedback and we appreciate your business. Please think of us the next time you need a car!

Although the service provided by the technicians is...

Although the service provided by the technicians is substandard and often unreliable, the service advisors are top notch and always professional. One two three four

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We are incredibly grateful that you took the time to leave us this note. Our company values our customer satisfaction as a top priority and we are committed to our customers.

Ryde and John are the best salesmen I have ever worked...

Ryde and John are the best salesmen I have ever worked with! Good job hiring these two individuals. Keep them happy as speaking from a consumer's point of view, they will keep your customers happy 😃

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are thrilled that you had an excellent experience. We appreciate you sharing your feedback!