Lithia Chrysler Dodge Jeep RAM Fiat of Spokane

This dealership isn't my favorite. Every visit has one issue or another. Either someone tells me some bs about my car, harasses me about the car I drive or talks to me like I'm a complete idiot. I ask them to do something and when the job is "complete " I have to ask to make sure it really was completed- the last visit it wasn't. And again, the excuses start flowing. Oh and whenever I get this survey, no one ever responds. They just make it really hard to not be a total Karen!

Great customer service...very efficient friendly and an all around joy to buy a car from ... My salesperson Celina was great with no pressure to buy.. Highly recommended this dealership

Quality service in a personable and professional environment. We have worked with Lithia for several years and will continue because of their commitment to quality service.

Would not recommend. I have bought over a dozen vehicles and this was the worst experience. Celina told me there were no issues with the exterior before I gave her my card to purchase it as we are 4 hrs away.. Showed up 3 days later and found that there were large chips on drivers side, on top of hood and the previous owner had scraped against something as it was scratched on the passenger side. No effort was taken to clean car before selling it. The inside was not detailed, cup holder had melted candy, which was also on the dial, ketchup on ceiling and glove compartment is filthy. Jeff took it to detail and they used paint pens for the chips and tried to buff out scratches. Interior they got rid of the ketchup. Everything else was still there. They took $300 off the price I paid and was supposed to mail us an extra paint pen but now Jeff won't return my messages so I doubt that will happen. On the way home, we discovered one side of the headlights were burnt out. And to top it off they sent us with a 3 day temporary sticker stating 5/12/12. Its 2020!!! I don't even want to give this dealership one star. I recommend you not buy a car from them and check it over carefully as they didn't even fill the windshield wiper fluid. They pretty much took the car on trade and washed it.

This was our 2nd car in 10 days there. We got little used car for my daughter and New Jeep for my wife. Jennifer, our sales person, was just awesome with both purchases. Helped us find a safe car for my daughter and helped my wife pick out her new Cherokee. When I need a new truck we are calling her again. So big thank you to Jennifer and the dealership for making this a stress free, no pressure environment. R and K Snell

I've had intermittent issues with my remote, and they diagnosed it and ordered the part. They will call and set up another appointment when part comes in. Hopefully fixes the issue.

Jennifer was awesome, even though it was a used car my daughter she treated us like we were buying a new car. When we are ready to buy a new car our first call will to her.

2 days after opening up for sales, I found a car online with Lithia I was interested in. I called and was invited in by sales agent Celina Eklund. They cleaned and sanitized the vehicle and had it ready to test drive. Two hours later, I'm walking out with my new to me used vehicle. She actually followed me home with my new car. It was the easiest, safe transaction I have ever made.

Customer Service is great. My 2017 Jeep Campass has a Lemon motor. Shouldn't have to check the oil every 2000 miles...Its 2020, not 1960.

Great service desk employees. Ann was very helpful with other questions I had. Julie also has she re contacted me with a phone call and she has been great in past!