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Lithia Chrysler Dodge Jeep RAM Fiat of Spokane

(1,671 reviews)
Visit Lithia Chrysler Dodge Jeep RAM Fiat of Spokane
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 10:00am–5:00pm Closed
2021 state dealer award
View 4 awards
2021 state dealer award 2018 state dealer award
2021 consumer dealer award 2018 consumer dealer award
New (877) 712-6181 (877) 712-6181
Used (877) 797-2926 (877) 797-2926
Service (877) 335-4895 (877) 335-4895

Reviews

(1,671 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Chrysler Dodge Jeep RAM Fiat of Spokane from DealerRater.

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The service department was friendly and quick to perform...

The service department was friendly and quick to perform the oil change on both our vehicles. They informed us up front that it would take approximately one hour for each vehicle but were able to get each one done in 45 minutes each.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We love hearing how our customers have been supported. We are more than happy to have helped you and we look forward to working with you again. Take care!

The service department this time was fairly quick in...

The service department this time was fairly quick in completing the requested service. Both people I met were nice and personable. Only complaint is that the chairs in waiting area are way too low so I had no where to sit comfortably.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your feedback is greatly appreciated! We take pride in helping our customers and we appreciate the support.

Will not recommend they were not easy to work with and I...

Will not recommend they were not easy to work with and I can in pre approved. It took over an hour wait as internet was down and our sales rep didn’t sit and talk with us she was out with out clients

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Customer service was excellent. John made the...

Customer service was excellent. John made the transaction of purchasing the vehicle quick and easy. Everyone I met was very friendly and knowledgeable in their field.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1 person out of 1 found this review helpful.
Dealer response

Thank you for the awesome review! We appreciate your feedback and support.

Check in was quick efficient. I was given a vehicle to...

Check in was quick efficient. I was given a vehicle to use. Staff was friendly and service completed in timely manner. Good customer service. Very satisfied with staff

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the feedback! Our staff are very diligent and this will provide them with great encouragement to keep doing what they are doing.

I have bought four cars from Lithia. The fourth one, a...

I have bought four cars from Lithia. The fourth one, a 2008 Dodge Nitro ended up smoking with a flashing check engine light on the way home. Had it towed back to Lithia, after a couple of days they figured out what was wrong and they are going to fix it at their expense. This shows they care about their returning customers. Celina was pleasant to work with. Great salesperson.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We’re sorry to hear there was an issue. Please call us at 877-548-4427 so we can resolve this problem. We look forward to hearing from you!

Excellent service. The service people called and made...

Excellent service. The service people called and made sure they understood the issue and let me know of any possible costs ahead of time. I will use this dealership again for service on my Jeep

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. We look forward to working with you again!

Thankyou for helping us find our Jeep we love it we buy...

Thankyou for helping us find our Jeep we love it we buy all our cars from you because it’s pretty painless and we are getting the most for our money and that honesty goes along way we will be looking to buy another Jeep for our son very soon

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we loved working with you and we are all glad to hear you are enjoying your new ride. Celebrate!

Lithia and Chris were fantastic. They are dealing with...

Lithia and Chris were fantastic. They are dealing with the Pandemic health concerns appropriately in our opinion and were very attentive to our needs in purchasing a. New truck.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are grateful for your feedback and we appreciate your business. Please think of us the next time you need a car!

Jennifer Hawk was very knowledgeable about the Jeep...

Jennifer Hawk was very knowledgeable about the Jeep products. We had specific needs in a vehicle and she knew which vehicles would suit our needs. She was professional, helpful and thorough. . 10 stars!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate the support. We congratulate you on your new car and we hope you continue spreading the exciting news!