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(494 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Kia from DealerRater.

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Love my Kia Optima Turbo LX -great sales experienc

All the options on my 2016 Kia Optima Turbo LX are amazing and the drive is luxury car like. This is pretty much my perfect every day car! I also love working with Lindsay Romanchuk. She is a no nonsense sales consultant that makes the buying process as easy as possible. I've used her twice now and would do so again and again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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West herr kia staff

The staff was very helpful in getting me the car and price I was looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Always had a great experience

I have leased my second Kia from west Herr . Amanda Westly , my salesperson, has made the experience both times stress free and simple. She is very professional and answered all my questions about my purchase. She's an asset to your staff at west Herr. Also my experience with the service department also has been excellent which also helped my decision to buy from west herr.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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I love West Herr

Marc Nagy was very knowledgeable, he took the time to explain the differences between the 2 vehicles I was interested in. He gave honest and helpful feedback. Marc made me feel like a priority and made sure I was in and out as fast as possible. Great experience and now I have a sweet new ride!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Great Service and Quality Vehicles

Buying my Sorento was so easy, received a call about my lease for a lease pull a head. Two days later I'm driving off the lot in a brand new AWD Sorento. I had such great and easy buying process. Tony, my Sales and Leasing professional is awesome and made my visit easy peasy! Thanks West Herr

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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The best ealership I ever visited.

West Herr Kia, of Orchard Park, like no others, has the most professional staff I've ever met. Look the meaning of "customer service" up in the dictionary and you'll find Kia of Orchard Park. From the time we walked into their dealership, until we left,and one month later, Ziad, Sales Manager, has contacted us to make sure everything is going well with our 2017 purchase. What a great experience it was for us to purchase not only a fine vehicle, but to meet the people who stand behind it 100%. Thanks Kia staff for all your service and kindness.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Dealership with a great staff!

For a stress free car buying experience go see Sam and Kyle! I recently purchased a used Subaru from West Herr, these guys made the process very simple. They listened to what my budget was and found a great vehicle for me. Thank you very much for your help I will absolutely be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Super happy!

Dave did a wonderful job finding us our new Rouge! We weren't sure if we wanted new or used and Dave helped through the whole process!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Car buying experience

Our salesman Mark was very informative and made the car buying experience totally stress free.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Dealership and Personnel

Love this Dealership. Professional ,Customer Quality Service. Thank You to John DiRosa along with Sammual (Financing) and Mike (Manager). They worked hard to make a great deal .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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